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Contract Compliance & Optimisation Manager

Goodman Masson
Closing date
3 Aug 2021

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Technology & New Media
Contract Type
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At the beginning of 2021, we published our internal Procurement Transformation Strategy. The purpose of this strategy was to clearly communicate proposed transformational changes within our approach to procurement and value for money to all teams, partners, suppliers, and other stakeholders.

The strategy sets out the commitments and aims to enhance, structure, and utilise procurement to deliver great services by supporting the growth of the business whilst maximising the impact of every pound spent.

There were three key recommendations for action within Havebury, which would act as catalysts and enablers for delivering benefits in terms of efficiency, effectiveness, risk mitigation, consistency, and business engagement. These recommendations are centred around Contract Management governance; Source-to-Contract technology; and Collaboration.


Management Responsibilities
  • Overall ownership of corporate contract management with responsibilities for planning and governance.
  • Identifying development needs and training plans to ensure that those involved in contract management or administration have the appropriate training, skills, and knowledge to deliver contract management activities.
  • Ensuring payments are made to suppliers in line with the contract and that appropriate incentive mechanisms are in place and well managed.
  • That contract administration is robust and is to an agreed corporate standard.
  • Develop strong internal and external collaborative relationships that facilitate contract delivery.
  • Management of supplier performance is provided in line with contract agreements.
  • Understanding and managing contractual and supplier risk.
  • Supporting the management of contract development seeking opportunities to achieve greater value for money.
  • Responsibility for improving supplier performance and capability.
  • Implementing a programme for managing and developing relationships with suppliers.
  • Monitoring the market and sector for best practices, systems, innovation, and new suppliers.

Governance & Compliance
  • Develop a corporate contract management model that is underpinned by planning and governance.
  • Develop a contract management framework and strategy for contracts with due consideration for commercial activities. This will be supported by clear procedures, protocols, and guidance for internal and external stakeholders.
  • Support the implementation and continued development of a new contracts management system and thereafter develop a contract categorisation approach/tool and categorise contracts/suppliers into appropriate tiers.
  • Oversee and support the management of contract risk at a strategic, operational, and tactical level.
  • Take the lead with contract managers in developing and planning for contract management from the commissioning stage for all future tenders.
  • Make risk and opportunity (R&O) management an integral part of contract management.
  • Establish a reporting and assessment framework for contract risk, performance management and service improvement to support methods of comparing supplier performance both with similar service provision and where service provision is significantly different across suppliers.
  • Report on findings to the relevant stakeholders, making recommendations for improvements.

Procurement and Contract Delivery
  • Lead the design and delivery of contractual performance management frameworks (integral to the commissioning phase and to contract delivery) that test the performance of the suppliers in delivering aspects of the contract.
  • Lead discussions with key suppliers on governance, performance, and commercial and technical issues, including changes to contractual terms.
  • Assume responsibility for a contract risk management programme, including mitigation, and arrangements to manage risk.
  • Represent Havebury in major disputes with suppliers/contractors, including the preparation, submission, and successful settlement of claims.
  • Provide and implement innovative practices within contract specifications to ensure the delivery of continuous high-quality services.
  • Work with contractors, contract managers and the internal DLO to agree on appropriate improvement plans/process improvements / joint improvement projects/savings initiatives as part of a healthy client contractor relationship or where service failure occurs, or legislative change requires new ways of working.

About you:

We are looking for someone who:
  • Can lead and inspire colleagues, stakeholders, and partners to find the solution that is best for our tenants and the business.
  • Has a collaborative, persuasive approach with the confidence to be able to sell the vision and build strong relationships to deliver it.
  • Is confident, curious, and relentless about learning and improvement to set the tone for the organisation.
  • Your astute procurement and contract management skills will be key to ensuring that we select the best partners to deliver services in line with their contractual commitments and our expectations.
  • Has excellent written, verbal, and numerical skills.
  • Membership of the Chartered Institute of Procurement and Supply (CIPS) or substantial experience in similar contract procurement roles.

We have embraced remote and flexible working so this role will be a blend of remote, office and face to face meetings externally.


In return, we are offering...

An annual salary of up to £45,000 dependant on experience and a pension between 5% - 10% dependant on individual contribution, as well as further excellent benefits, take a look: http://38UsJ1D

At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore, please apply without delay."

Please ensure you fully answer the questions on the application form.
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