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Helpdesk Support / Customer Support Specialist

Employer
Proactive Solutions Group Ltd
Location
UK
Salary
Competitive
Closing date
30 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Helpdesk Support / Customer Support Specialist

Helpdesk Support / Customer Support Specialist. A Reading based financial technology firm require a Helpdesk Support / Customer Support Specialist to join the team and take helpdesk calls from existing customers.

Helpdesk Support / Customer Support Specialist Main Responsibilities
  • Work as part of a busy operational team to deliver first class customer service to all stakeholders.
  • Guide customers on best practices of expense management and HMRC expense regulations.
  • Support new and existing customers with patience through various communications channels including but not exclusive to, Live Chat, email and telephone.
  • Guide and support users of company products while transferring system knowledge with an excellent, and adaptable communication style.
  • Maintain full product knowledge of services and features.
  • Perform regular user acceptance testing on new and improved features on both the company mobile app and web portal.
  • Work closely with our Development Team to help identify and resolve user issues in line with business SLAs and OLAs.
  • Produce learning and development help documentation to a high standard for customers and colleagues use.
  • Maintain and enrich the support knowledgebase.
  • Any other duties

Helpdesk Support / Customer Support Specialist Essential Candidate Requirements for Role
  • Advanced skills in MS Excel, MS Word, and, MS Powerpoint.
  • Excellent verbal and written communication skills
  • Hold enthusiasm for delivering excellent customer service.
  • Understanding of different file formats including txt, csv, xml and Excel.
  • Experience in using data mining tools.

Desirable Candidate Requirements for Helpdesk Support / Customer Support Specialist Role
  • Minimum of 2 years of customer service or IT Service desk experience.
  • Experience of working within a high-pressured operational environment.
  • Experience and knowledge of how to link business systems to improve business processes

The Helpdesk Support / Customer Support Specialist salary is £20-24k

Proactive People is an employment agency and employment business
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