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Support Analyst

Talent Point Ltd
Closing date
3 Aug 2021

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Technology & New Media
Contract Type
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Job Details

Support Analyst

A French speaking Support Analyst is required for a World Leading Media company based in central London.

As a Support Analyst you must have a deep interest in the media industry, alongside some form of academic or commercial experience. As a Product Support Analyst you will have a desire to work in media creation and should be able to discuss that with us during your interview, outlining what it is that you find particularly interesting or exciting about this type of role.

You will provide day-to-day support for all users of organisation's SaaS platforms and products. Liaising closely with various advertising stakeholders such as Creative Agencies, Media Agencies and Post Houses, as well as Broadcasters and Publishers you will provide excellent and measurable levels of Customer Success to ensure a high level of user experience to increase customer retention.

Essential Skills

Fluent oral and written French and English

The successful Product Support Analyst needs to demonstrate a passion for technology and thrive on interacting with customers

Excellent support and troubleshooting skills

Strong interpersonal and communication skills

Ability to quickly build excellent relationships with managers, staff and external customers

Can do attitude and an ability to work under pressure

Preferred Skills

Experience of delivering Customer Success for SaaS service in a technology setting

Experience of the advertising/media industry

Working knowledge of Non Linear Editing software such as Premiere Pro

Working knowledge of encoding software and file formats

Media Communication Degree or similar experience or background

This is a fantastic position, full training is offered and it will give someone the chance to work within a leading media agency .

At present we offer full remote working , when we return to the office we would expect 2 days in the office

To hear more APPLY NOW !!!!!

Talent Point design and manage technology resource needs on behalf of a range of businesses that partner solely with us. The above advert details a need for technology service provision and does not represent an opportunity for employment. Applications are invited from Consultancies providing relevant services. Any of the liabilities of an employer arising out of the Assignment shall be the liabilities of the Consultancy. No terminology is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law. For information on how Talent Point manages and processes personal information please see our privacy notice at
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