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IT Support Technician

Netwirking Ltd
Closing date
27 Jul 2021

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Technology & New Media
Contract Type
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Job Details

£20,000-£25,000 per year

Monday-Friday 8:30am-5pm

Netwirking are working with a business based in Newcastle upon Tyne who are looking for to add an additional IT Support Technician to their team due to expansion.

With over 30 years experience in their sector, they are looking for someone from a technical background who also possesses exceptional customer service skills.

Key Responsibilities:
  • Liaise directly with customers via phone and email to diagnose and resolve software issues
  • Handle customer issues and queries, provide appropriate solutions within an appropriate time frame and follow up to ensure resolution
  • Build sustainable relationships and trust with customers through interactive communication
  • Go the extra mile to engage customers whilst representing the company in a positive and professional manner
  • Ensuring KPI's are met and assist other members of the support team
  • Identify reoccurring technical faults and provide recommendations to the Operations Manager

About You:
  • Previous software support experience is desirable
  • Customer Service focussed
  • Strong troubleshooting ability
  • Highly motivated
  • Excellent communication skills
  • Strong time management skills
  • Good documentation skills
  • Able to work well as part of a team and individually
  • Maintain awareness of new and emerging technologies
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