Job Role Title: ICT User Support
Salary: Grade D/E (scp 9-23) £20,903 - £27,741 per annum
20% additional pay for OOH cover
Contract Type: Permanent
Working Pattern: Full time
Plus 1 week in four OOH cover when qualified (3- 6 months)
Number of hours per week: 37
Job Share: No
If you are driven to help other people get the most from technology, come and work with us at the Leicestershire Fire and Rescue Service. Your ideas and efforts will help us deliver Safer People and Safer Places. Working as part of an experienced and friendly ICT department you will help our support and operational staff to get the most from our ICT systems and applications.
The successful applicant will possess excellent client-facing skills and a good phone manner, be self-motivated, work well under pressure, and be able to follow standard procedures and instructions. Ideally you will have 1 - 2 years' experience of supporting a Windows Network, preferably with a medium-sized user base. You will be able to demonstrate knowledge of working with at least some of: Windows 10, AD, Azure, Exchange, TCP/IP, DHCP, DNS, IP Telephony, Office 365. Some experience or knowledge of Audio-Visual equipment will prove useful.
In return, you can expect a competitive salary, flexible working arrangements, generous leave entitlement plus public holidays, public sector pension (subject to pension scheme rules), on-site gym facilities, free onsite parking, access to an emergency services discount card and use of our occupational health unit.
You will be joining an experienced and supportive team who will be able to help you maximize your potential across a range of ICT skills and competencies. We support a wide range of technologies, platforms and systems used across the service by a motivated workforce. This User Support Role will be primarily aimed at helping our staff get the best experience possible as they work with our ICT systems. Your work will be primarily structured around using our Incident and service request management system. Working across our organisation to help our users ensures every day is an interesting challenge. Supporting our diverse product portfolio and working in a multi-disciplinary team also providing good career opportunities. When qualified you will join our Out of Hours support team, providing cover 1 week in four, for which you will receive an additional 20% pay that is pensionable.
You will automatically be enrolled into the Local Government Pension Scheme (LGPS), this is a tax approved, defined benefit occupational pension scheme. Your contributions are based on your earnings and you can choose from different income options when you retire.
Leicestershire Fire and Rescue Service is committed to promoting equality, diversity and inclusion in the workplace. Furthermore, we want to create a work environment where everyone feels safe, can be themselves and can perform their roles to the best of their abilities. We have signed up with a number of nationally recognised organisations that promote equality, diversity and inclusion and we are working with them to help us achieve our objectives. These organisations include:
• Employers Network for Equality and Inclusion (ENEI)
• Department of Works and Pension's Disability Confident scheme
• British Sign Language Charter
• Asians in the Fire Service Association (AFSA)
Annual Allowance- Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from our Pensions team.
Lifetime Allowance - Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team.
Closing date: 4 August 2021
Interview and test date: Week Commencing 9 August 2021