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1st Line Support Consultant

Employer
Concept Information Technology Limited
Location
UK
Salary
Competitive
Closing date
28 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Concept Resourcing are recruiting for a 1st Line Support Consultant to join a growing Customer Support Department in Manchester.
You will be working in a team-based environment on the Service Desk, providing first line support to client users

Your main responsibilities will be providing 1st time responses and fixes where possible, routing to 3rd party supplier, triaging and escalating tickets to 2nd line when required.
A broad technical knowledge is required ideally with ...
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