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Business Support Assistant

Surrey County Council
Closing date
27 Jul 2021

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Contract Type
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£24,780 per annum for 36 hours per week based at working from home during COVID.

To provide a business support service within the IT & Digital Service and to support senior staff with both the administrative and IT aspects of business administration. This support is for staff based in Surrey. The post holder is responsible for maintaining, developing and reviewing all business support systems, processes and procedures to secure a quality, cost effective service and to effect continuous improvement. In addition, they will oversee the delivery of the team's services to ensure that effective services are delivered that meet service standards.

Roles at this level provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of business, financial, communication, facilities and/or HR administration and will be fully versed in all the procedures of their specialism. For some roles, customer service may be the predominant feature, e.g. dealing with a variety of clients in relation to a department's activities. Others may support a group of more senior staff with some of the more routine duties and ensure matters are dealt with appropriately when they are out of the office.

To be shortlisted to interview for this position your application will clearly evidence:
  • Recognised supplier relationship management experience
  • Must be able to work accurately with attention to a high level of detail
  • Have an understanding of Information Governance (policies, processes and procedures)
  • Practical business support skills acquired through previous work experience in a business services environment providing support to staff and/or the public
  • Experience of analysing information to solve queries, either in relation to transactional processes or basic interpretation of policy
  • Experience of raising purchase orders/payment of invoices on a supplier relationship management system
  • Experience of working from a team mailbox with multiple users.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.
Additional Information

The job advert closes at 23:59 on 25th July 2021.

Interviews will take place virtually - dates to be confirmed.

This is a 6 month secondment / fixed term contract with the possibility to extend.

Contact Details

For an informal discussion contact Lynn Miller by e-mail at .uk. We look forward to receiving your application.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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