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IT NOC Manager

CPS Group UK
Closing date
17 Aug 2021

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Technology & New Media
Contract Type
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Job Title: IT NOC Manager
Salary: £55,000 to £62,500 pa
Jobe type: Permanent
Location: Birmingham
Do you want to work with cutting edge technology? Does being involved with one of the most innovative projects in the industry interest you? My client is one of the largest telecommunication companies in the UK! Lot of opportunity to grow within the business.
Candidates must be willing to undertake a SC clearance; all costs will be covered.
Our client have a strong focus on key customer areas including, Transport, emergency services, network providers and public sector, the clients expertise, accreditation and knowledge make them a trusted partner of organisations at the forefront of the digital revolution.
Role Profile:
Reporting to the Service Centre you will be responsible all aspects of the NOC. Ensuring that a safe, efficient, competitive, and cost-effective operation is key to the success of the services. This will be achieved by leading your teams with the upmost focus on right first-time ethic, implementing cost control and savings processes consistently across the business area and cross-skilling resources to deliver leading NOC services. You will be involved and expected to implement our Project strategy with regards to the future of the NOC and remaining "relevant" in the marketplace. Working with colleagues you will ensure that a flexible resourcing model can deliver the demands of our customers and internal teams.
Typical Deliverables:
*Responsible for the NOC, including effective and efficient management of staff and their processes, systems, and performance, primarily for the delivery of Incident Management, including:
*Meeting operational performance KPI's.
*Meeting and exceeding quality standards.
*Development of processes and procedures for Incident Management.
*Capacity and demand planning for the NOC resource.
*Management of the NOC Staff.
*Development of processes and procedures for proactive remote monitoring of the Network.
*Proactive Incident Management and investigations.
*Identifying (and keeping up to date) metrics for the measurement of performance associated with the STIs within each Service Category.
*Liaising with other client operators NOC's and MSPs to discuss and gather information on Service issues from end users.
*Ensuring that the NOC performance, services, processes, and productivity are reviewed through the Continual Service Improvement Process.
*Implements all HR policies and procedures consistently and professionally and demonstrate integrity and fairness

Business Operations Skills - Experience:
*Proven senior NOC manager with experience of managing complexity within a Telco and / or Highways ICT NOC environment and running a national network and/or an operational network.
*With technology experience requirements e.g.
* Running NOC's that depend on OSS platforms
*Experience of a NOC running MPLS networks.
*Transforming NOC operations.
*ITIL/ITSM experience
*Experience of managing a team through complex change.
*Strong analytical, mathematical and data analysis capability.

Business Operations Skills - Qualifications:

*Degree/HND/HNC or equivalent in an appropriate discipline. Depth and breadth of experience may be taken into account where these qualifications have not been attained.

*Understands and contributes to the operation delivery commitments and strategy.
*Builds trusting and collaborative relationships with colleagues and the team.
*Tenacious, finds ways around difficult problems by not giving up.
*Strives for continuous improvement, delivers, and supports new processes and directions.

If this sounds like you and you're interested in finding out more information, please contact Alex Williams at CPS Group on 02920 375599 - . Alternatively, please send in an up to date copy of your CV for review in response to this advert.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here
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