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Assistant Manager Brighton

Closing date
23 Jul 2021

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*The Opportunity*

As a Fraser's group Assistant Manager, you will be part of one of the UKs fastest growing retailers. Our luxury division

is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose We are rethinking retail and with our varied

collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying

our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing

our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Store

Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve

this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company

objectives. You will support business initiatives and ensure these are met with positivity and pace, whilst assisting

with the control and delivery across the board for store operations, customer service, budget control, people and

product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in

the Store Managers absence.

*The Ambition*

*Key Result Areas and Competencies:*

*1. Operations:*

• Assist with all store operations and deliver to expectation on all KPI's

• Support with the planning of workload to ensure a productive and efficient team

• Make confident decisions, and delegate to the team effectively

• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for

both the team and customers

• Assist with training and coaching the team to best practice

• Use business communication tools to monitor completion of tasks and meet deadlines

*2. Controls*:

• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly

and effectively

• Support with planning store schedules in line with store trading patterns and business expectation

• Assist with compliance for processing of payroll issues and problem-solve effectively

• Support with store daily structure to ensure the store meets compliance, customer service and security


• Be accountable for controlling wages and the store in the absence of the Store Manager

*3. Sales*

• Understand business and customer expectation and motivate the team to deliver an excellent customer


• Understand product features and benefits and assist with training the team to maximise sales opportunity

• Understand assigned KPI targets and support with tracking against these targets as well as communicating to

and motivating the team.

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial


• Use reports to analyse and support with commerciality of key products to impact sales and profitability

• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

*4. Development*

• Assist with identifying internal talent and support performance management processes to drive exceptional


• Support with identifying performance issues and escalate professionally to the Store Manager

• Be self-driven in own personal development take on developmental feedback constructively

• Understand and promote Frasers Group core values and coach the team to engage with these values

• Encourage feedback from team and be a point of contact between the team and Store Manager

*5. Leadership and Management*

• Inspire the team and act as a role model

• Support with coaching and motivating the team to achieve success

• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes

• Develop relationships with the store team and ensure everyone is working to the same goals

• Work with your Store Manager and contribute to the success of the store as a whole

*Key Behaviours:*

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be

able to make the most of it you need to live and breathe our principles - you will:

*Own it and back yourself*

• Takes responsibility for results and constantly strives to deliver above expectation

• Is fearless in the face of adversity and owns their decisions

*Think without limits and take the team with you*

• Continuously pushes own performance and inspires their team to never settle for average

• Encourages their team to put forward ideas and creates an environment where colleagues are actively

*encouraged and celebrated for doing so*

• Champions others achievements and celebrates success

*Don't hesitate and act with purpose*

• Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times

• Brings an appetite for a challenge even if it means making and learning from mistakes

*The Requirements*

• Previous supervisory or management experience, ideally within luxury retail

• Knowledge of and passion for luxury brands

• Ability to positively impact results in sales, payroll and stock loss

• Proven record of developing talented individuals

• Must be able to work well under pressure and to strict deadlines

• Committed to supporting
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