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Store Manager Brighton

Closing date
23 Jul 2021

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Contract Type
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*The Opportunity*

As a Fraser's Group Store Manager you will be part of one of the UKs fastest growing retailers. Our luxury division

is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied

collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying

our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing

our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Area

Manager, you will be responsible for the management of your store and team within The Frasers Group and be

accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach and

progress team engagement, providing inspirational leadership on how to surpass the company objectives. You will

operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace,

whilst controlling and delivering across the board for store operations, customer service, budget control, people and


*The Ambition*

*Key Result Areas and Competencies:*

*1. Operations:*

• Manage store operations and ensure delivery to expectation on all KPI's

• Plan and prioritise workload to ensure a productive and efficient team

• Make confident decisions, and delegate to your team effectively

• Be accountable for all store compliance of process and procedures whilst maintaining a safe environment

for both your team and customers

• Train and coach the team to best practice and provide evidence of best practice through area/regional visits

• Use business communication tools to oversee completion of tasks and meet deadlines

*2. Controls:*

• Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

• Plan store schedules in line with store trading patterns and business expectation

• Manage compliance with processing of payroll issues and problem-solve effectively

• Drive excellent performance on wage controls through floor-based observations and efficient practices

• Be organised and consistent with daily structure to ensure store meets compliance, customer service and

security standards

• Guide the team to work within timeframes set by the business and set realistic expectations daily

*3. Sales*

• Understand business and customer expectation and motivate the team to deliver an excellent customer


• Understand product features and benefits and train your team to maximise sales opportunity

• Understand assigned KPI targets and communicate these clearly to the team. Execute and actively track

against these targets and motivate your team to deliver these results

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial


• Use reports to analyse and manage commerciality of key products to impact sales and profitability

• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

*4. Development*

• Identify internal talent, use development opportunities and performance management processes to drive and

reward exceptional performance

• Be self-driven in own personal development and take on developmental feedback constructively

• Plan for development and create a clear team succession plan to encourage next generation and support

business growth

• Create an environment that encourages and rewards performance fairly and equitably

• Understand and promote the Frasers Group core values and coach the team to engage with these values

• Engage with your team to feedback new ideas and contribute to the wider business

*5. Leadership and Management*

• Inspire your team and act as a role model

• Develop, coach and motive your team to achieve success, holding them accountable where appropriate

• Take responsibility of your store and be accountable for any outcomes

• Develop relationships with your store team and ensure everyone is working to the same goals

• Work closely with the Area Manager and contribute to the success of your area as a whole

*Key Behaviours:*

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To

be able to make the most of it you need to live and breathe our principles - you will:

*Own it and back yourself*

• Takes responsibility for results and constantly strives to deliver above expectation

• Is fearless in the face of adversity and owns their decisions

*Think without limits and take the team with you*

• Continuously pushes own performance and inspires their team to never settle for average

• Encourages their team to put forward ideas and creates an environment where colleagues are actively

encouraged and celebrated for doing so

• Champions others achievements and celebrates success

*Don't hesitate and act with purpose*

• Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all


• Drives their team to deliver great results, executing all tasks within expected timeframes whilst maintaining

quality at all times

*The Requirements*

• Minimum of 3 years retail management experience, preferably within luxury retail

• Knowledge of and passion for luxury brands

• Ability to positively impact results in sales, payroll and stock loss

• Proven record of developing a Management team and talented individuals

• Must be able to work well under pressure and to strict deadlines

• Committed to achieving the highest store standards and customer service experiences

• Strong commercial awareness and able to analyse company and store reports
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