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Experienced Client Service Manager

Adelphi Group
Closing date
27 Jul 2021

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Experienced Client Service Manager


Join an energetic and growing multidisciplinary team of healthcare communication professionals, developing innovative solutions to client challenges. We are seeking an enthusiastic and skilled individual with experience of account management to play a prominent role in leading the effective delivery of innovative communication programmes. This role also requires proactive support of less experienced colleagues through mentoring and training schemes. This is a full-time position based at our global head office in Cheshire, with flexible options for remote working. With a vibrant and sociable team environment, intensive on-the-job coaching and a programme of targeted training, supplemented by an excellent benefits package, 2 the Nth (2TN) provides the perfect setting for professionals who want to make a difference.

2TN is part of a leading global network agency providing comprehensive and innovative medical communication solutions to the healthcare industry. We are passionate about opportunity, innovation, inclusion and respect, and this allows us to develop creative and differentiated solutions supporting improved treatment standards across health care.


* Lead the project and financial management of multiple projects or programmes of work, driving them from brief to completion on time, to budget and aligned with overall account priorities

* Demonstrate sound financial acumen and knowledge of project management processes to address client needs and deliver projects successfully

* Lead client teleconferences, build trusting and influential relationships with key clients and procurement teams, in addition to a wide range of external experts

* Contribute to account growth and new business development proposals and activities, to secure new business within existing and new accounts

* Provide mentoring and on-the-job training to other team members, as required


* High level of drive, self-motivation and initiative

* Close attention to detail

* Ability to problem-solve effectively and make decisions

* Highly organised and proactive

* Great team player with the ability to work autonomously in a fast-paced environment

* High level of commercial acumen, enabling active contribution to account growth and business development

* Ability to motivate, lead by example, train, mentor, develop and share best practice

* Ability to accept and act upon constructive feedback


* Effective financial and project management

* Management of large programmes of work

* Excellent communication and interpersonal skills

* Leadership, training and mentoring skills


* Degree level or equivalent (desirable)

Interested in applying? Please submit your CV together with a covering letter

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we're focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you
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