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Credit Control Manager

Portfolio Credit Control
Closing date
27 Jul 2021

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Contract Type
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Portfolio Credit Control are working on behalf of a well known multi-site Retail business based in North-West London looking to take on a Credit Control Manager into a newly-created post. The role will be heavily focused on process improvement and bridging the gap between Credit Control and the wider business. You will be tasked with both managing a good sized team and also business partnering with various senior heads within the business.

Role Duties:

Manage a team of around 8 credit controllers and reporting directly into the Finance Manager.
Support the team managing a monthly ledger valuing £5+ million over 3000+ accounts.
Provide a variety of reports including aged debtor statistics to the Finance Director on a weekly/monthly basis, including;
Produce debtors aging report with commentary on overdue payments.
Constantly review under debt collection, payment plans and legal proceeding.
Monitor the status of new customer account opening.
Develop and monitor critical metrics / KPIs of the credit control team.
Ensure the credit risk is adequately managed and appropriate credit limits are set for customers including escalated queries.
Maximise cash collection and improve working capital whilst reducing aged and doubtful debts.
Look into current processes surrounding Credit control and improve efficiency accordingly.
Work in a collaborative manner with wider finance and non-finance heads within the business.
Support the Finance Manager & Finance Director with identifying process improvements in the Finance function as a whole.
Implement Credit Control timetable including reminder letters and calls to customers for outstanding debts.
Make sure the team complete responses to customers to their enquiries raised by phone or emails in a timely manner, ensuring that account related queries raised by customers are resolved satisfactorily.
Ensure the process of opening new customer accounts meets business expectations, focusing on customer service satisfaction.
Calculate bad debt provision and recommend write offs where appropriate.
Maintaining relationships and small portfolio of the top customers, to ensure smooth running of the accounts.
Represent the business in legal matters and court attendances.


Must have managerial experience supervising a team.
Must have strong Excel skills.
Ideally have multi-site experience.
Ideally have worked in a Retail/FMCG/Leisure/hospitality/consumer focussed business.

(phone number removed)CVR1

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