Job Title: Operations Manager
Salary: £27,000 - £32,000 DOE
Hours: 37.5hrs Mon - Friday (Hybrid working possibilities)
Location: Middleton M24
Do you have Business Manager or Operations Manager experience in an Ecommerce business? Are you based in the Middleton area or happy to commute? Would you like to work with an excellent growing Ecommerce based company?
Cordant People are supporting a leading specialist Ecommerce based business who are seeking an experienced and confident business manager to join the team.THE REQUIREMENTS:
- Must have experience of managing small teams
- Experience of P&L responsibility
- Spreadsheet and relatively tech savvy is important
- Experience of product based business preferably in e-commerce
- Buying, procurement and NPD
- Logistics and service management and improvement
- £27-32k based on experience
- Regular business hours
- Hybrid working possibilities
- Progression opportunities
- Overall accountability for the day to day management of the business, hitting KPIs and setting team KPIs.
- Managing customer satisfaction, improve complaint ratios and root cause analysis.
- Create and develop a complaint management system.
- Manage people performance and processes.
- Create and develop quality assurance system, quality of delivery to improve output
- Prepare end of month figures for monthly P&L and management meetings.
- Identifying continually where improvements and efficiencies can be made throughout.
- Areas would include internal processes, packing teams, delivery and customer communication.