Customer Accounts Officer (Rent Arrears / Debt Recovery)
£29,438 - £32,382 (+ £750 Car Allowance) per annum - depending on skills
Contract type -1 x 10 month FTC / 1 x Permanent
Working hours - Full Time
Our client is currently recruiting for a Customer Accounts Officer who will be responsible for collecting and recovering arrears from a variety of tenures, taking legal action where necessary and providing benefits advice to residents and sign post to other agencies.
This role is a customer facing role, and will also liaise and work with other agencies including local authorities, DWP & courts. There will be a large amount of confidential data handling in this role, and will be required to maintain an excellent level of customer service.
The role will require you to undertake home visits to residents, therefore you must have a valid full UK driving licence.
You will be responsible for preparing paperwork and presenting cases in court, with or without legal representation, and attendance at evictions.
Please note that if you are successful in this role, they will require a DBS check to be completed. Further details will be sent following offer.
It is essential that you have previous experience of arrears or debt recovery, or credit control and experience of DIY possession proceedings and presenting cases in court.
You must have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.
Knowledge of welfare benefits and wider legislative and statutory guidance, within housing would be beneficial for the role.
You will have demonstrable experience of delivering excellent customer service while maintaining good working relationships with local authority departments, the DWP and other external agencies, as well as internal teams such as Neighbourhoods and Tenancy Sustainment.
In support and recognition of our colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work with our client are considered on their merits in line with their Diversity and Inclusion strategy and policy.
They are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout the selection processes please let us know.
Closing Date - 8th July 2021
Interview Date - TBC