Job Role: Income Advisor
Salary: Up to £20 per hour
Location: City of London
Hours: 36 hours Monday - Friday 9am to 5pm
An exciting opportunity has arisen for an experienced Income Advisor based in a Local Authority in the City of London.
Sound knowledge of best practice in management of rent income recovery, debt counselling & debt collection
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums including; major works; shared ownership and ground rent; reserve fund; and, any other specified debt from leaseholders, freeholders and shared owners.
To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to, estimated, final day-to-day and major works charges, invoices, income accounts and rent and reserve fund demands to shared owners.
To use legal action when necessary to resolve complex and contentious customer cases.
Assess strengths as weaknesses of case as part of determining suitable course of action whether settlement or legal action.
Knowledge of the Welfare Reform Act and the Pre-Action Protocol
Working knowledge of tenancy law and general tenancy management
Ability to work as part of a team
Good written, numeracy and verbal communication skills
Ability to prioritise own workload and work to set targets while managing competing demands
An understanding of diversity and Equal Opportunities Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.
Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on (phone number removed).
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Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business