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Customer Service Advisor (German Speaking)

Employer
Blue Moon Recruitment
Location
UK
Salary
Competitive
Closing date
27 Jul 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

ROLE OVERVIEW:

An award-winning and International Export Business are looking to appoint a German speaking Customer Service Export Advisor to join their dynamic business based in Grimsby (Head Office)

"We set our standards high in the exceptional levels of service we provide and as a business we drive a high performance reward culture."

KEY RESPONSIBILITIES:

* Provide world class customer service for all customers

* Receive, quote and process customer orders through to invoice, in accordance with territory requirements, providing after-care where necessary

* Process, investigate and resolve customer claims

* Provide ongoing support to the sales team

* Communicate with internal stakeholders for commercial, data and financial queries

* Accountability for smaller accounts, monitoring sales, up-selling and avoiding lost/lapsed customers

* Classification/progression of leads as required

* Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability

PERSON SPECIFICATION:

* Fluent in German (verbal and written)

* A confident and dynamic personality with a "can do" approach, who enjoys working within a team

* Excellent interpersonal skills - communication, negotiation and influencing

* Ability to build strong customer relationships and deliver high levels of customer satisfaction

* Skilled and experienced in Excel

* Experienced using CRM

* Ability to prioritise workload and meet deadlines

* Strong attention to detail

* Ability to manage a varied workload, including responding well under pressure

WHAT'S ON OFFER?

* Highly competitive salary

* Excellent holidays - 24 plus 8 days bank holidays

* 5% matched pension

* 2 x Life Insurance

* Reward Platform

* 2 x base life cover

* Free fruit

* Christmas and Summer off site conference and party

* Monthly recognition and employee of the year award

* Modern open plan office including modern kitchen facilities

* 39 hour working week (inc. work from home on Friday's at 4pm)

* Development programme

* Bonus ( Annual discretionary)
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