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Technical Helpdesk Operator

Anderson Knight
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

Are you looking for a weekend role?

* Would you like to work form the comfort of your own home?

* Are you technically minded and would like an opportunity to join a company that can open doors to a very prosperous career?

Anderson Knight is looking to recruit a methodical and tech savvy Technical Helpdesk Operator for my exclusive clients based in Glasgow city centre for a weekend part time permanent role working the hours 11am - 7pm each weekend.

Duties & Responsibilities:

* Answer inbound and make outbound calls in a professional manner

* You will be required to provide technical support to the engineering teams and complete all admin duties as and when required

* Using the CRM system to ensure any issues are logged updated followed through to completion

* Advising clients/customers of any repair/maintenance issues that are likely to affect the operation of their business

* Representing the company in a professional manner at all times and developing good working relationships with internal and external colleagues

* Resolve logged jobs via remote checks, and triaging the issue to prevent engineer attendance where possible

* Respond in a prompt and professional manner to requests for support Identify the cause of faults, whenever possible, and communicate this to the relevant engineering resource

* Comply with the Company Health and Safety Policy at all times

* Comply with any other ad-hoc duties from Manager

Qualifications, Skills & Experience:

* Essential to be education to a Standard Grades level or above

* It is desirable to have qualified to HND level or above

* Experience working within the Refrigeration/HVAC/ Electrical/Building Services/Facility Management experience is essential

* Knowledge of HVAC or Refrigeration is desirable

* Use of browser and application-based software systems is essential

* You must be highly literate

* Have the ability to manage time and prioritise workload

* Good written and verbal communication skills

* Desire to take on responsibility

Not only will YOU be enjoying a friendly team and have a chance to develop an exciting and prosperous career but also you will benefit from a fantastic benefit package, my client even has a dedicated team that look after the well being of the company staff! There is a whole host of wonderful benefits I can tell you more about.

So this is a rare opportunity to join this team so please send me your CV today if you have are technical minded and looking for a weekend role
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