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1st Line Support Engineer

Candidate Source
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

Not to get you too excited, but applying for this 1st Line Support Engineer role could be the best move you've made in your career so far...

Actually, we want you to get very excited! This 1st Line Support role, based in Blackpool, isn't just any old IT position, it's one that can offer you the skills and assistance needed to really lift your IT career off the ground!

It's not often you stumble across a company that are willing to put the time and energy into helping someone really excel and develop their skills, but this company are ready and waiting to invite an eager, enthusiastic, and hard-working person into their team.

They are looking for someone who has some experience working within helpdesk role but are now ready to take their skillset up a notch and become a master of their craft! Not to mention the incredible team environment you'll get to work in as well...

As the 1st Line Support Engineer, your duties will include:

Remotely supporting clients on hardware, software, and network issues.
Managing and maintaining equipment, management of networks, server administration, virtual servers & backups etc.
Building/upgrading PC components as and when required.
Providing technical support for Microsoft Windows Server (Apply online only), Windows 10, Mac OSX, iOS & Android.
Undertaking basic maintenance of school servers, desktops, mobile devices, network switches and peripherals (e.g., interactive classroom systems).
Administrating user groups and user accounts, including email accounts on Office 365/Google Apps.
Providing telephone and remote assistance to clients via helpdesk software.
For this 1st Line Support Engineer position, we are interested in speaking to people with:

Previous experience working within a similar helpdesk position or assisting customers remotely.
Some experience of managing & supporting Operating Systems such as Windows 10 & server 2016 upwards.
Previous experience with Apple Macintosh OS & iOS hardware/software, as well as experience with Microsoft Office 2016 & 365.
Previous experience with OneDrive, SharePoint & MS Teams would be ideal.
Network configuration, connectivity & troubleshooting experience, along with VoIP knowledge or understanding would also be advantageous.
Excellent communication skills both written & verbally, as well as being great at problem solving & using your own initiative!
A super personality - someone who is calm and level-headed in pressurised situation, but also game for a laugh and willing to throw themselves into the social aspects of the company as well!
This role is ideal for anyone who is looking for a long-lasting career, in a company that offers variety, training and a whole heap of fun!

As the 1st Line Support Engineer, your starting salary will be between £18,000 - £22,000, plus lots of benefits, including plenty of nights out with the team and incredible training and coaching - we can't stress enough just how nurturing and helpful this team is, you'd be a fool to pass on this, you won't find this level of training and guidance anywhere else!

So please don't skip past this advert, all it takes is a few clicks and you'll have made the first step on your future career path...

Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
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