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Quality and Performance Analyst

Fusion People Ltd
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Quality and Performance Analyst (Admin & Clerical)

Location: OX1 1NE

Interim contract role: 26 July 2021 (ASAP) - 3 April 2022

Hours: 37 per week 08:30-17:00

Remote working: Yes

Oxfordshire Council have an interim vacancy for a Quality and Performance Analyst.

The Customer Service Centre (CSC) provides the first point of contact for all initial customer enquiries across a wide range of council services and channels including phone, email, social media and face to face this also includes the Social and Healthcare Team.
The Social & Health Care Team are the single gateway to Adult and Children's Social Care.

As a Quality and Performance Analyst specifically focusing on the Adult and Children's Social Services team you will work closely with the Senior Quality and Performance Officer and Analyst alongside the Adult and Children's Social Services management team to contribute to the provision and management of an effective Adult and Children's Social Services.

You will be directly responsible for identifying and collating key performance indicators necessary for measurement and distribute daily, weekly and monthly reports with clear and succinct analysis, communication of progress towards determined goals and recommendations for improvement. This role focuses on the Adult and Children's Social Services team within the Customer Service Centre.

You should have demonstrable experience in an analyst role, ideally within a contact centre and / or financial services environment. Ideally you will also be educated to NVQ Level 4.

The names of two references will need to be submitted upon application. To apply and submit your CV for consideration please contact Ann Price (phone number removed)

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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