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Customer Service Administrator

Employer
Hays Office Support
Location
UK
Salary
Competitive
Closing date
26 Jul 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

Customer Service Advisor - Bromley - £21-23k

Your new company
A highly successful and innovative financial services business in Bromley are seeking to recruit 2 x Customer Service Advisors. Working in a team of 25, you will engage with the organisations customer base and handle inbound queries via phone and email.

Your new role
You will provide a quality service, working within FCA guidelines. You will handle high volume calls from customers, circa 40-80 per day. Typical queries will involve general enquiries from existing members, updating customer information such as address, date of birth etc. You will also handle any complaints and escalate where necessary.

What you'll need to succeed
The successful candidate will have previous call centre/customer service experience in the financial services sector. This experience could be within banking, consumer finance, credit providers, stock or insurance brokers. You will have strong communication skills and attention to detail. Basic knowledge of MS Word and Excel is essential. This position is 100% office based, so you will live locally within 40 minutes of Bromley.

What you'll get in return
You'll receive an annual salary of £21-23k based on experience, working 9-5pm Monday to Friday. Full support/training will be given and you will work in a supportive and positive environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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