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IT Support Engineer / 2nd Line Support

Easy Computer Consultants
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

Job Title: IT Support Engineer / 2nd Line Support

Location: London

Salary: £26,500 - £31,500 per annum

Job Type: Full-time, Permanent

We're an established MSP in search of a super, driven, IT geek to be a 2nd line support technician and engineer. You'll need to have solid technical skills, even better communication skills, a positive, can do attitude and the ability to work with minimal direction. We're a lively team that love delivering world class IT support to clients across the UK and abroad.

Key Duties:

Provide onsite and remote support to end-users
Provide problem resolution and training to other technical support personnel
Respond to assigned tickets/tasks in accordance with SLA guidelines
Apply diagnostic utilities and best practice methodology to aid in troubleshooting
Troubleshoot Windows Desktop, Server, Microsoft Office and Line of Business Applications
Utilise RMM platforms to maximum efficiency
React to service outages promptly with adherence to standard operating procedures
Perform hands-on fixes at the desktop and server level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Participate in the 'On-Call' RotationAbout you:

3+ Years IT Experience in a support function
4+ Years Customer Service experience
At least 3 Technical Certifications Preferred
Comptia Network +, Cisco CCNA, Security +
Strong understanding of TCP/IP and Windows Networking
Practical knowledge of Routers, Firewalls, Switches, Patch Panels
Working knowledge of Windows Server Operating Systems (Apply online only))
Strong knowledge of Windows Desktop Operating Systems (7,8,10)
Experience with AD, MS Exchange, Remote Desktop Services, Citrix and DNS
Experience with all elements of Office365 is imperative
Awesome phone manner, loves helping others and the ability to articulate technical information clearly to non-technical peopleBenefits:

Yearly bonus
Company pension
Private dental insurance
Beer Fridge
Breakout Room
Swanky coffee machine
Lovely bossWe expect this role to be fulfilled within the next 2 weeks so if you're interested and tick the boxes then don't hesitate to send over your CV. We look forward to speaking to you!

Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Support Technician, Technical Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Support Technician, 2nd Line Support Engineer may also be considered for this role
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