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Junior Desktop Support Analyst

Premier IT
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

ROLE - Junior Desktop Support Analyst
LOCATION - Southwest London
SALARY - £22,000 - £25,000

A leading software specialist organisation based in Southwest London are actively looking for a Junior Desktop Support Analyst to join their internal Technology department on a permanent basis. Providing software as a service (SaaS) solutions to organisations within a wide range of organisations and applications the company boast over 30 years of experience in their field. This Junior Desktop Support Analyst role will develop IT skills and experience in a varied and challenging IT Support role where you provide a range of desktop support services to internal staff.

Reporting to the Senior Desktop Support Analyst you will join a skilled service desk function with a primary focus on providing desktop support as well as assisting with first & second line support issues.

The Junior Desktop Support Analyst will ideally have the following skills/experience:

Excellent interpersonal and communication skills, with the ability to communicate with internal staff members of all levels
A good understanding of Microsoft operating systems (particularly Windows 10)
A basic understanding of hardware technology and network protocols
Previous experience in a similar IT Support/Service Desk role
Strong customer service skills
Strong planning, organisational and documentation skills
Active Directory & Group Policy (beneficial)
It would be a distinct advantage to have experience with Microsoft Teams, Jira, Confluence, MacOS or Office 365 technologies.

The Junior Desktop Support Analyst will be responsible for:

Carrying out laptop builds
Receiving and logging support queries
Assisting in the management of incidents & requests
Provide remote access support
Updating ticket logs and service desk documentation
Carrying out 1st & 2nd line BAU support to internal users
Installing software & imaging laptops
User administration
This Junior Desktop Support Analyst opportunity is offering a very competitive salary between £22,000 & £25,000 + benefits and will provide training and career development too.

If you are interested in this great opportunity as a Junior Desktop Support Analyst please apply now with an updated CV, your salary expectations as well as your availability too
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