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Desktop Support Engineer

Carrington Recruitment Solutions
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Desktop Support Analyst, ServiceNow, Windows 10, Office365, SCCM, Active Directory

Desktop Support Analyst required to work for a Professional Services company based in Central London. However, due to Covid-19, this will be initially based from home. When some form of normality resumes, you will be expected to be in the office from time to time.

The role is initially a 6 month fixed term contract where you will be paid a base salary, along with the entitlement of company benefits. We want someone with solid Windows 10 experience, Office 365, SCCM, Active Directory, ServiceNow and preferably someone who has worked for large companies with 2000+ users. You must have been doing 2nd Line Support / Desktop Support for circa 4-5 years solid.

As the current team is a little disjointed, this is an opportunity for someone to walk in, make a name for themselves and 'leapfrog' the existing members of the team, become more senior and show them the way! It is an opportunity to grab hold of and convert into a really stable career. If you come in and provide the impact they would like, there is no way they would be releasing you after 6 months. Almost treat it like it is a full-on permanent role from the start and it will all fall into place.

Character, attitude, leadership, energy, care factor and enthusiasm are all traits we need in order for you to succeed in this.

Read on for more details...

We're looking for someone with:


* Excellent verbal & written communication skills, with well-structured and analytical approach to reporting.

* Ability to manage multiple tasks and to work independently if required.

* Good time management, scheduling and coordination skills

* Well-developed problem-solving skills

* A positive, pro-active approach to maintaining and improving service levels

* Strong understanding of Risk VS GDPR and IT Security

* DMS, iManage. Assignment permissions, creations, security administration. Workspace roll forwards.

* Remote support controls, Bomgar, MS Teams

* Current Windows OS knowledge, deployment to end user support

* Citrix ZenApp and VDI, creating VDIs, allocating resources

* Virtual Desktop Environments, creation of and support of

* Deployment tools, SCCM, inTune, Endpoint Manager for assets both hardware and software

* Current Microsoft Office knowledge, add-ins, deployment, support

* iPhone (iOS) and mobile broadband knowledge / Desk phone and Softphone support (8+8)

* Current Microsoft Server OS

* Active Directory, creating groups, restricting OUs, Group Policy management. Server 2012 and above background required.

* MS PowerShell, building scripts, creation of accounts and mail accounts.

* Power Application administration, Microsoft Power Bi, Dynamics 365

* Networks, DHCP, VPN (Direct Access), DNS, Firewall, SPF and IP records, lease management, switch patching, VLAN

* Business applications, Caseware, CCH Personal Tax, DMS, APT, Alphatax

* Bitlocker and MBAM portal

* Web services administration, SharePoint, creating sites, sub-sites, permission and user account management

* NTFS share permissions, login scripts, Robocopy, User profiles both local and server

* Office 365, Cloud apps, OneDrive, Azure, AAD

* Lenovo focused hardware, troubleshooting hardware and software faults

* Secure mail services, Mimecast

* Server storage, NAS, Share Drives, locking down folders and permission / role based access groups

* MFA and 2FA, DUO

* Service-Now ticket platform

This is a great opportunity and salary is dependent upon experience. Apply now for more details
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