Advanced Excel Specialist
Office location: Pimlico, London
Reporting To: Head of Client Delivery
Full time, 35 hours (and as required to fulfil job requirements)
About the company
There are 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient, and more user-friendly.responsibilities
Monitor & provide assessment of incoming client queries via email, applying company policies to structured and concisely written responses.
Provide assistance to the client's HR administrator/representative giving detailed guidance on processes, procedures and general operational guidelines.
Build a strong working relationship with the client's HR administrator/representative and where possible the client's compensation & benefits manager so as to become the primary contact point for all of the clients benefits administrative questions.
Provide rapid support to client complaints and operational queries, ensuring that clients have a suitable understanding of the schemes, and their own contractual obligations.
To provide a comprehensive and enthusiastic support service to the company's sales and account management teams - enabling them to confidently rely on client delivery to support their clients in the context of new services and on-going operational support.
To work closely with clients to ensure accurate reconciliation of sales ledgers, and to similarly assist major service providers with complex accounts queries.
Data validation and manipulation for team's allocated clients for both annual loads and on-going maintenance and updates.
Loading data for clients using the back-office system, creation and checking data updates and elections for new joiners, and life event changes.
Producing and validating end of election reports.
Producing, reconciling and checking payroll and benefit provider reports at the end of each election period.
Administration support for clients' HR/admin teams.
Day-to-day support for team leader in management of clients', including resolving queries, making changes and ad-hoc processing and ensuring teams schedules and deadlines are met.Desired experience
Experience within one or more of the following areas: -
Telephone helpline experience in a business-to-business environment
Experience of working in a corporate customer-facing team
Working within a HR team administering employee benefits
A high level of written and oral English.
Experience in the drafting and preparation of written responses to customer queries.
Excellent Microsoft Word and Excel skills.
The ability to work independently in call-handling and related administration.
Professional, clear and confident telephone manner.
Excellent telephone negotiating abilities.
Evidence of problem-solving skills.
Well-developed interpretative skills.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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