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Credit Controller

Employer
TalentSpa
Location
UK
Salary
Competitive
Closing date
26 Jul 2021

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Sector
Accountancy
Contract Type
Permanent
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Credit Controller

Location: Oxford

Salary level: £22,000-£25,000

The principal role of the Credit Controller is to help maximise our clients cash flow position by ensuring our bills are chased swiftly; customer queries, are resolved in a professional and timely manner and clarity is provided on issues preventing payment. Providing clarity on payment performance, risk and opportunities.

Credit Controller Responsibilities:
  • Pre-debt monitoring and chasing. Ensuring that invoices raised are accurate and that there is no reason for non-payment on the due date
  • Work closely with colleges/partner universities to ensure that credit policies are followed
  • Support sponsors debt process by owning a portfolio of sponsors and working to secure payment across the college portfolio
  • Overdue debt chasing by phone and email. This includes the writing, sending and monitoring of debt chasing letters in line with theie Credit process and policy
  • Preparation of statements, client status reports and all relevant information as required
  • General communication with customers via telephone, e mail and letter for the purpose of resolving issues and closing debt related queries
  • Negotiating re-payment plans, where appropriate
  • Developing payment history analysis and reporting to provide clarity on the current and forecast position of the debt ledger as well as proactively sharing ideas on future improvement recommendations
  • Work closely with both internal and external customers to ensure cash flow is optimised, whilst maintaining our high level of Customer Service and reputational brand
  • Monitor report and apply interest payments for late payment and/or late payment fees
  • Liaise with third party debt collection agencies where necessary and ensure we provide accurate and timely information whilst adhering to their compliance policies
  • Build relationships with other departments to ensure an integrated approach to billing and credit control
  • Maintain appropriate business knowledge and qualifications (if necessary) to undertake the role

Credit Controller Requirements:
  • Knowledge and experience of Microsoft Office and accountancy software
  • Ability to maintain strong relationships with external clients and internal colleagues
  • Professional, confident and diplomatic when liaising with others
  • Minimum of 2-year experience in a credit control or student services role
  • Desire to deliver great customer service
  • Communications - proven ability to communicate effectively in both oral and written forms
  • Strong situational awareness
  • Comfortable seeking information from/ working with colleagues at all levels across the business
  • Strong organisational/ planning skills and prioritisation ability
  • Attention to detail/ accuracy
  • Proven analytical skills
  • Effective team player but also comfortable working autonomously and proactively
  • Effective problem solver

About the Company:

Our client is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment.

If you think you are suitable for this Credit Controller role, please apply now!
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