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Product Manager

Triodos Bank UK
Closing date
26 Jul 2021

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Reporting to the Deputy Head of Retail Banking, the Product Manager is responsible for our range of Personal Current Account products, including authorised overdraft and debit card. The role is responsible for all aspects of product management including monitoring and forecasting cashflow / customer / product performance, reviewing the market, proposing & developing the products and services including pricing, fees and charges to achieve targets.


MI and performance management
  • Monitor and forecast performance of the Current account portfolio
  • Analyse opportunities and threats internal and external impacting on targets e.g. understand market changes and the impact of these on the portfolio
  • Undertake regular market and competitor analysis and identify gaps in our product offering
  • Monitoring customer growth to understand customer segments, growth areas and opportunities to drive cross sell strategy
  • Produce regular portfolio reporting as required including monthly CMT pack

  • Attend pricing committee meetings and present performance update on Personal Current account portfolio as required
  • Through detailed analysis of relevant MI and data, recommend and present pricing proposals on personal current account products to achieve KPI's. including margin, income and growth performance and to manage the book in accordance with our credit policy
  • Recommend and implement pricing changes to reflect desired market position, margin, costs and profitability

Product Management
  • Display a thorough understanding of the personal current account market, being able to identify new market opportunities for products and distribution, produce and present proposals and recommendations for product launch/change and manage the implementation of those changes
  • Work with Credit to ensure personal customer overdraft offering is managed within the banks credit policy, while also considering Vulnerable customer, responsible lending policies
  • Understand the market and identify new market opportunities for products and distribution e.g. Youth accounts, Basic Bank Account and drive through changes where required
  • Product owner for Payment services, ensuring we continue to stay abreast of industry and regulatory developments and that the payment and open banking services we offer continue to meet customer needs, making recommendations and implementing new and changes to payment services as necessary
  • Product owner for Current Account Switch Services (CASS), ensuring Triodos is engaged with regulators and industry bodies in respect of CASS by attending industry meetings and workshops as appropriate. Ensuring Triodos CASS offering is compliant and any changes are scheduled and implemented
  • Undertake annual product reviews for products in the portfolio, identify any risks, make appropriate recommendations to address these risks
  • Ownership of all pre and post sales materials for Personal current account, including Terms & Conditions and application forms, including Personal Overdraft, ensuring these are kept up to date as required
  • Review new / changes to regulation and legislation and complete detailed analysis to determine the impact of the changes to the business. Make recommendations and work with UK compliance to implement change as necessary to ensure products and processes remain compliant

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank's core values of ethical sustainability and transparency, as well as the personal qualities to live these values. You will work with the Card Operations Manager to ensure the bank is up to date on card scheme changes & market developments. They will manage the development of product related changes to the Debit Card, Current Account Switch Service (CASS), Payment services, Credit and Fraud parameters, processes and policy.

It is desirable that this person has previous experience working in financial services product management including current account/cards and has a strong knowledge of the current account market and environment. You will demonstrate excellent interpersonal skills and an ability to deal with customers, partners and networks from a wide variety of backgrounds inside and outside of the business. You will have a work history that demonstrates success in business and product development. Strong analytical skills are essential, with an ability to analyse and report on complex data for management information collation and analysis. It is important that the incumbent has an ability to present information confidently and can communicate effectively to large groups, influencing senior managers on development recommendations.

In return for your commitment and hard work, you will be rewarded with a competitive salary plus a benefits package including:
  • Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
  • Life Assurance (worth 4 times basic pay)
  • Income Protection - 75% of basic pay after 13 weeks sick and following six months service
  • Private Medical Insurance
  • A Health Cash Plan
  • Vitality Leave - After each 7 years of service, you will be able to take a sabbatical of up 3 months
  • 25 days (FTE) plus bank holidays per annum with additional increase in holiday though length of service (up to 5 days FTE)
  • A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 30 days
  • Season Ticket Loan available for commuting into the office
  • A wellbeing allowance of £100 a year
  • Voluntary benefits, including discounts and cycle to work scheme

Triodos embraces flexibility and diversity in the workplace and is proud to be a Living Wage Employer and a Disability Confident "Committed" employer. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
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