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On-Site Support Engineer

Equals One
Closing date
27 Jul 2021

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Contract Type
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Job Details

On Site Support Engineer

Salary £19,344 with On Call Rate once fully trained 1 week out of every 5 / 28 days leave including statutory / driving licence essential

Ipswich Service Centre & Lowestoft Service Centre - ideally located IP3 9RR & NR33 7NH

Job purpose:

To provide support across the operation in periods of increased demand and planned and unplanned absences encompassing both on site and field-based activities including Manual / Power Refurbishments, Power Allocations, Reclaiming Parts, Repairs, PPMs, Deliveries and Collections.

Key responsibilities

Field Based

·Delivering and collecting to and from service user's homes and NHS departments, ensuring at all times that the Company Infection Control Policy is followed.

·Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.

·Ensure work orders relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the customer services team to accurately update the data base.

·Rotational out of hour duty covering emergency response calls

·Ensure any PPE supplied for use in carrying out your duties is used as instructed.

·Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.

·Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.

·Maximise opportunities to use reclaimed parts

·Ensure the vehicle safety check and the van check sheet are done each week.

·Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and laundered at all times.

·Prioritise and organise your work load, referring to Line Manager as and when appropriate.

·Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.

Site Based

·Wherever allocated

ensure the timely completion of refurbished manuals and power chairs to a high standard and to target levels

ensure the powerchairs meet the allocation specification

·Support when required the reclaimed parts process in relation to processing parts and testing and refurbishment of reclaimed parts and completing data entry requirements

·Support field based activities in regards to changing specification of manual chairs to meet WCS requirements prior to being issued

·Support the field in the completion of on-site repairs when chairs have been uplifted from the field


·Ensuring at all times that the Company Infection Control Policy is followed.

·Agree to undertake all training offered that is necessary to maintain the skills required for this role.

·Self-driven: focus on targets and quality

·Team Player: to contribute to a team working in the same direction to fulfil objectives

·Operate safely and adhere to correct safe operating practices

Skills and qualifications

·Full UK driving licence

·Successful enhanced CRB check

·General workshop knowledge

·Basic mechanical knowledge

·Basic electrical knowledge including 12v/24v D.C. systems

·Able to move and handle loads and equipment safely

·Experience of face to face customer contact.

·An awareness and understanding of people with disabilities

·Flexible approach to working conditions and working environment change.

·Maintaining high levels of productivity irrespective of what task allocated to

·Ability to use own initiative within set boundaries of the role.

·Ability to use a mobile phone to relay photographs

·Good written and verbal communication skills.

·Ability to relay clear instructions to customers

Most challenging part of the role

·Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team

·Committing to being available for short notice overtime necessitated by emergency response requirements

·Cyclical on call activity providing a responsive repair service out of hours

Physical demands of the role

·Moving and handling of equipment and accessories following handling guidelines

·Standing at a bench to work


·working in confined workspace if the job necessitates(installing equipment in small toilet areas or bathrooms)

·Use of ramps and any other agreed moving equipment.

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company's policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.
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