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Care Co-ordinator

Closing date
23 Jul 2021

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Job Details

Job Family: Support Staff - Service

Location: Eastleigh, Hampshire

Pay Rate (£): 21,918

Vacancy Reference: (phone number removed)

Care Coordinator - Eastleigh - Full Time, Permanent - £21,918 Per Annum

Voyage Care are currently recruiting for a Care Coordinator to join us in our office based in Eastleigh, Hampshire. The Care Coordinator will be responsible for managing and coordinating the care delivery team to ensure that the people we support receive the provision of care that has been commissioned to them. The Care Coordinator will also be the first point of contact for day to day operational requirements of the care team and the people we support.

Benefits of a career with Voyage Care:

Paid DBS & Holidays

Salary scale /progression if you want it

Life insurance & Pension Scheme

Access to the Blue Light Card

Retail rewards & savings

Long service awards

Paid professional qualifications

Refer a friend scheme ranging from £250 - £750 depending on the role

In house management training as well as the option to undertake a series of professionally recognised qualifications.

Care Coordinator Role Requirements:


Computer literate including Microsoft Office

Ability to learn new computer systems

Excellent administration skills

A polite and professional telephone manner

The ability to work well under pressure


Experience in a care environment would be beneficial but is not essential for this role

Driver with own vehicle would be highly advantageous

Experience working on CM2000 and/or Cold Harbour. Full training will be provided if you don't have experience with this.

Care Coordinator Role Responsibilities:

Receiving inbound calls

Working to resolve any absence issues in the staff team by calling around our bank staff and staff not currently on shift to see if they would be able to help cover and re-locating support workers when needed.

You'll be the first port of call for any payment queries.

You will be responsible for writing rotas and recording any changes to these onto our data entry system (Cold Harbour).

Updating staff personnel files

Ensuring staff have signed into their shifts correctly on our monitoring system

Working alongside the Branch Manager and Field Support Supervisors to ensure all paperwork for the people we support is up to date.


Whilst this role is predominantly office based, please note that it will involve shift work. Shifts will run between the hours of 07:00 - 18:30 Monday to Friday. You will be required to work 1 in 4 weekends (both Saturday and Sunday) 08:30 - 16:00 but will receive days off during the week when required to do so.

Key Responsibilities

Complete and maintain monthly schedules for your care packages in line with deadlines. Ensure your care team have appropriate shifts allocated and any gaps in schedules are filled with an appropriate carer as soon as possible.

Monitor and maintain the electronic call monitoring system with incoming and outgoing times

System maintenance related to schedules and care packages ensuring hours and shift patters are correct at all times and any ended packages have been removed from the system

Involvement in setting up of new package including system set up and co-ordination of introduction meetings, initial rotas etc.

Involvement in relevant meetings related to the care of the people we support, these may involve, families, other professionals or the funders

Co-ordinate the production, collection and distribution of MAR charts for your care packages, making full use of pharmacy MAR charts where possible.

Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy

To ensure management of employees sickness and absence as per company policies, including carrying out return to work interviews when relevant.

General line management of your care delivery team, including managing availability or contractual changes, annual leave requests, other relevant HR issues and ensuring leavers are processed in line with company procedure.

Provide operational support in relation to complaints, staff grievances and disciplinary issues.

Participate in the on call service on a rota basis.

Fill gaps in care rotas in emergency situations where you have the necessary skills and experience

Support the Recruiter by:

Actively participating in monthly recruitment meetings to establish exact recruitment requirements

Interviewing new care staff

Monitoring compliance status of care delivery team and requesting appropriate documentation or training courses in a timely manner

COVID19 safety is important to us all, we support our staff and the people we support to stay safe by wearing correct PPE, including Type IIR Fluid Resistant Surgical Masks (FRSM), aprons and gloves at all times. We have a in-house team that ensures that all of our services have plenty of PPE at all times. All care and support is carried out following the latest Government guidance. Our aim is to keep you and the people we support safe.

It is an expectation that all staff are to have had or be part of the Covid- 19 vaccination process unless they can provide an exemption reason.

Click Apply to complete our one page application.........All applications & CV's received are reviewed on a daily basis.

Role Specific Requirements -

Driver: Flexible on Driver Requirement

Gender: No Specific Requirement
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