BUSINESS CHANGE MANAGER
REMOTE BASED WITH TRAVEL TO LONDON 1-2 TIMES PER MONTH
EXCELLENT GOVERNMENT DEPARTMENT
SC OR DV CLEARANCE WILL BE REQUIRED - IF YOU DO NOT HOLD THIS CURRENTLY, WE WILL CLEAR YOU TO THE CORRECT LEVEL.
Capita are working with the Counter Terrorism Policing Headquarters, (CTPHQ), to provide a Business Change Manager (BCM) within the Change Pillar. The Change Pillar within CTPHQ is responsible for overseeing change activity across the CT Network.
The BCM is responsible for the day to day management and application of the Business
Change framework, tools and methodology to change across the national CTP Network.
Role Position within CTPHQ Change Pillar.
The purpose of this role is to provide support to the Business Change Leads to manage and
develop the national Change Network, by providing change management support, training,
guidance and assurance in order to deliver change in a way that minimises disruption to
operational delivery, build capabilities and realise benefits.
The role will involve full/part-time forward deployment to assist in business change on specific
programmes/projects, which may come with a requirement to travel to regional CT(I)Us
across England and Wales to engage with and support the Regional Change Teams. The role
will also be expected to contribute to development and maintenance of the Business Change
'Centre of Excellence' i.e. continuous improvement of framework, methodology, tools and
templates, taking into account lessons learned from using these, plus advice and guidance to
Support the Business Change Leads in the day-to-day management and implementation of the business change frameworks and toolkits, ensuring change interventions are identified and addressed to help realise benefits across the national CT Network.
Support the Business Change Lead to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues (senior leaders and management team members who are 'business change owners') across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively.
Ensure rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are undertaken, recommending or developing interventions to mitigate any negative implications and ensuring positive impacts are identified and realised.
Develop business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives.
Effectively capture, utilise and share insight and views from a diverse range of change stakeholders to ensure better delivery and embedding.
Consider and include in delivery approaches and mitigation planning, the cumulative impact on business areas implementing the change (culture, structure, services and morale), and escalate these trends / issues to the Business Change Lead.
• Work with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level.
Work with HR and Communications colleagues to ensure that the 'people impacts' of change are understood and that change messaging is aligned across the Portfolio and the network.
• Provide business change input into all governance documents including business cases, CCRs, status reports etc to ensure successful and timely programme/project delivery
• Use information to judge business change to support effective decision-making.
• Ability to provide effective challenge to support delivery of business change management.
• Ability to support people with limited knowledge of effective business change management.
Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary.
Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios.
Experience at supporting the management of organisational change blockers and issues to resolution.
APMG Change Management: Practitioner