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Loss Assessor

Twidol Recruitment
Closing date
23 Jul 2021

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Job Details

Role: Loss Assessor - Cert CILA or Cert CII
£30,000 - £37,000/annum OTE + Car + Pension + Bonus
Must be experienced in Commercial and Residential claims
Location: Based in Glasgow to cover the whole of Scotland
Term: Permanent
* Starting salary from £30k- £37k rising dependant on experience
* Salaries vary depending on your qualifications, experience, and ability to deal with the complexity and value of the claims currently handled by the company.
* Additional benefits may include a company car, pension scheme and bonuses for the right candidate.
Income figures are intended as a guide only
Job Description
Loss assessors are engaged by members of the public to assist them in presenting, formulating, and negotiating an insurance claim on their behalf. A loss assessor will be the point of contact for a policyholder and will liaise with the insurance company and all other involved parties including brokers, surveyors, contractors, solicitors, loss adjusters etc. This means that every aspect of a claim will be managed by the loss assessor, from putting in the initial claim, to when the insured moves back into their property.
Our Client
Is a professional domestic & business Insurance claims management handling company. Our client is currently in the 8th generation of family ownership and have had been involved in Insurance Claims since 1945. They are extremely well respected and regarded across the industry as Claims Specialists and retain an enormous amount of experience in all manner of different types of claims and have a proven track record with a long list of clients. Whilst many businesses may have been impacted during the current pandemic our clients business has seen tremendous growth and as such are now keenly looking to recruit an additional Loss Assessor with specific experience and bias in the commercial and residential property market sectors.
As a Loss Assessor, you will need to:
* attend the site of a loss to survey and assess the damage.
* interview the policyholder making the claim to discuss their policy
* gather and check through evidence, for example CCTV footage.
* request reports from specialist third parties, such as building surveyors.
* organise any salvage work, building repairs or clean-up operations that need to take place.
* make sure that the loss or damage is covered sufficiently by the terms of the policyholder's insurance policy.
* Gain evidence to support the claim if required
* liaise with insurance loss adjusters and insurers to reach an equitable settlement.
* write full and detailed reports for insurers, including recommendations for settlement.
* negotiate and resolve disputed claims.
* help businesses to quantify the loss of income while the premises are closed for repair.
Working hours
Although you will generally work typical office hours, you may need to attend callouts in the evenings and at weekends in response to emergencies.
The role is a split between are office based and sites but there are opportunities to work from home or a mixture of both.
What to expect
As a Loss Assessor.
* You will spend your time between the office and on-site handling claims. This can either be in people's homes or in commercial premises. Depending on the complexity of the claim, you might carry out several inspections a day or spend several days on one case.
* You may need to wear protective clothing, particularly if you are drafted in following incidents such as fires, Water Damage, Impact damage and major flooding.
* You will be expected to cover the entire U.K.
* You will need to be flexible in location and able to travel.
* Due to the investigative nature of the work, you will need to feel comfortable working to tight schedules and under pressure.
As a minimum Cert CII or Cert CILA preferred or are looking to complete this in the next 3 months. In addition to this or separately a degree or HND in building or construction, surveying, engineering, risk management, law or finance may be useful. It is important to note we are generally more interested in your skills and personal attributes, as well as your potential to handle the varying demands of the work of a Loss Assessor.
A minimum 5 + years' experience is preferred so you have a good understanding of the insurance industry.
You will need to show:
* strong oral and written communication skills.
* a good standard of numeracy.
* research, investigation, and analytical skills.
* diplomacy, negotiation and influencing skills.
* the ability to work under pressure and to strict deadlines.
* strong commercial awareness.
* decision-making skills.
* integrity, empathy, and judgement.
* a flexible approach to work (as you may be called in during an emergency situation).
* the ability to remain calm in difficult circumstances.
* confidence and resilience.
If you are stuck in a rut with a large corporate company and are now looking for an excellent opportunity to join a leading award winning and well respected company who can proudly boast an superb track record of staff retention over the years through autonomy, If you have excellent client empathy and a passionate approach in the loss assessor and claims management sector then we are waiting to hear from you
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