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2nd Line Support Engineer - Warrington - £30k - WFH

Senitor Associates Ltd
Closing date
26 Jul 2021

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Technology & New Media
Contract Type
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Job Details

2nd Line Support Engineer - Warrington - £30k - WFH

A Top Claims Management Company which is completely regulated and authorised by the FCA is looking for a 2nd Line Support engineer to join their expanding team. This is a new and exciting opportuning for an "In House" generalist to support the growing business as a 2nd Line Support Engineer.

They are currently allowing staff to do 2 days a week working from home, while also being supplied a company laptop and homeworking equipment.

My Client is a growing SME which currently consists of 26 team members who are changing the digitalisation of claims management services across the UK consumers. The role is currently based at one of their modern offices in Warrington, located a few minutes' drive away from the M62 and the M6 motorways. This role will consist of working closely with the Business Support Manager.


Configuring and setting up cloud applications such as Zendesk, GSuite or Zoho

Responding and prioritising urgent helpdesk tickets and providing solutions and support to any technical issues.

Provide training to other members of staff on resolutions and troubleshooting

Diagnosing any system errors or software issues

Adhering to the Cyber Essentials Policies

Following up with any external issues where required

Helping with feedback or monitoring of calls to improve any training

Running daily reports to keep updated with trends or common solutions

Software installation & updates, using remote access when needed

Setting up and configuring PCs

Audits of firewall configurations

Assisting with any 1st Line support when required

Technical Skills

Active Directory

Windows OS

Windows Servers (Advantageous)

Office 365

Networking (Routers, switches, firewalls)

Group Policy


IT Helpdesk

Ticket Management

PC Configuration and set up

Windows administration (e.g. Azure)

Hours of work- Monday to Friday 9:00am till 17:00pm

(36.15 hours per week) No Weekends

If you're interested in this vacancy, please apply now! Alternatively, if you require some more information on the vacancy please get in touch with Olivia Leigh at Senitor Associates on (phone number removed) or (url removed)

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy
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