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Community and Customer Engagement Manager (Maternity Cover)

Employer
Networx Resourcing
Location
UK
Salary
Competitive
Closing date
26 Jul 2021

View more

Sector
Charity
Contract Type
Permanent
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Job Details

Community and Customer Engagement Manager (Maternity Cover)

Watford

£40,000 - £45,000 per annum

One year fixed term maternity cover

An exciting opportunity has arisen for a Community and Customer Engagement Manager within our client's newly formed Housing Operations team. This is a one-year fixed term maternity cover role, or secondment opportunity for internal applicants.

They are a Community Gateway and first and foremost, their job is to be a responsible and caring landlord. However, they are in a unique and privileged position to be able to support vulnerable people and families, and work with external partners, signposting their services to ensure people get the help that they need.

They have committed to spend £1 million on community projects between 2020 and 2025, which gives them a huge opportunity to make a real difference and they need to ensure the right customers are referred and benefit from this investment. They also have a number of challenging objectives to meet in terms of the Housing White Paper and will need to evidence how we engage and listen to their customers and use this to tailor their services.

Engaging with them should feel effortless and seamless for their customers and their Communities and Financial inclusion teams play a central role in achieving their vision. They are looking to improve their digital offering, but a huge part of this is that they embrace their current systems and ensure that they are accurately and routinely recording every interaction.

The successful candidate will:

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Lead and deliver the Communities Strategy to a successful outcome for their communities. Ensure the successful utilisation of £1m of spend in their communities, which is aligned to their strategies, to include identifying match funding opportunities.

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Support their Gateway Membership Team and their membership, empowering them to participate in their policy and decision-making processes. To lead a team providing support and liaison facilities to their Local Community Areas, including developing, training and sustaining community groups.

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Ensuring liaison with community stakeholders, including elected representatives, resident associations', community partner organisations and other public officers and agencies, is undertaken in a professional manner, acting as a point of escalation or resolution when required.

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Using community feedback and information, including customer/community profile data, to plan, deliver and evaluate a programme of community engagement activity that supports delivery of their objectives.

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Lead on their engagement strategy, providing opportunities for a diverse resident base to engage with them in a time and way that is convenient for them. In line with Principles of the Housing White Paper and consumer regulation.

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To put the customer first in all areas of work considering the impact of change to them. Involving the customer in these decisions to ensure the action has the highest possible positive impact.

Essential for the role

Experience of:

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Working directly with the public and communities through tenant involvement or similar work.

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Working with relevant community-based, voluntary sector and statutory partners.

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Making funding bids and matching funding with partners.

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Dealing with negative customer feedback and proactively preventing recurrence.

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Developing and implementing strategies, policies, procedures and processes within a team.

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Using multiple sets of information to produce and report insightful analysis.

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Leading a team of professional staff

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budget management

Good knowledge of:

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Practices related to measuring the impact of community development work in the sector.

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Relevant Government policy, regulatory and legislative frameworks and key issues, including diversion and inclusion issues, particularly welfare benefits and the implications of the reform agenda

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Digital inclusion and the current and future implications of digitalisation and engagement.

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Equality, diversity and inclusion issues related to service delivery and the workplace.

The post holder will need to hold a UK driving licence with access to a suitable vehicle with business use insurance cover.

They will also need to maintain a satisfactory basic level DBS check.

What can they offer?

Working close to Watford Junction station and within walking distance to the shops and cafes of Watford town centre, your salary will be £40,000 - £45,000 per annum.

In return they offer a competitive package with includes:

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28 days annual leave + bank holidays

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Employer pension contributions up to 11%

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Development opportunities

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Staff discount scheme with various retailers

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Life assurance - They offer Life assurance which provides a payment of 4 x your salary

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Everyone Active - gym discount

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HSF - They provide employees the facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services

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Annual Flu Jab - This is provided each winter to all employees

When applying for the role, please consider their organisation's values:

• Professional - They are honest, open and respectful. People trust them to keep their promises.

• Collaborative - They work together as one team and build lasting partnerships to get results.

• Forward-thinking - They have a can-do attitude and embrace opportunities to improve and innovate.

They reserve the right to close this advert earlier if a suitable candidate is found
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