We currently have an exciting opportunity available for an Operations Executive to join a forward thinking and evolving telecommunications business based in Winsford. As Operations Executive, you will be responsible for conducting, overseeing, and delivering new and current customer projects. You must be confident in your organisational abilities and understand the importance of forward planning. We care about our customers; they know us all by name and we ensure we have a positive business impact on each one; this must be something you are very passionate about too. You won't be micromanaged but make no mistake we work hard and we are focused on growth - this underpins everything we do and every single person in the business is accountable for it. If you'd say you're known as a bit of a control freak, you're exactly what we are looking for! A generous salary and benefits package is on offer for the successful Operations Executive.
This is a dual role combining both Provisioning and Billing. You will be responsible for conducting, overseeing and delivering new and current customer projects. You must be able to plan each individual project using the company's proven method to ensure that nothing is missed in the provisioning process. In turn this will ensure a great experience for both our new and existing customers.
You will be responsible for conducting, overseeing and delivering new and current customer projects
Follow the proven process for the planning of customer projects
Liaise with both suppliers and customers via regular video calls to discuss progress throughout
You will be accountable for billing, this includes tasks such as importing CDRs, completing 'bill run', solving invoicing issues and making billing changes to our billing platform daily
Experience in the telecoms sector is highly desirable. If you have not got it, you will need to demonstrate you have a desire to learn quickly.
Drive and desire to achieve and the ability to take ownership
You will be familiar with CRM systems and have the capability of updating the leadership team with your progress against targets and project plans in both a provisioning & billing capacity
Confidence & initiative underpinned with a can-do attitude
You will possess a real ability to impact the performance of our business from day one.
Comfortable and confident in speaking with senior stakeholders
Great time management
Excellent communication skills at all levels and attention to detail
What's in it for you:
Competitive starting salary
An additional day off on your birthday