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IT Support Technician

Pure Resourcing Solutions Limited
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

I'm currently supporting an established, family owned FMCG business based in Witham who are looking to expand their team and bring onboard an experienced IT Support Technician. Reporting directly into the Systems Manager you should be a versatile individual interested in both BAU and Project work. You will need excellent communication skills and be keen to learn, in return you will have the opportunity to really make this role your own and develop this position within the business.

Key Tasks:

In house support to the 100+ user base for the software, hardware, and services in use
To manage assets and IT requests and an efficient and friendly manner
Own and resolve user requests through resolution, escalation, delegation, or education
Monitor user requests for satisfaction, investigating trends and opportunities
To provide software supportdevelopment, becoming an ambassador for systemsservices
Own and resolve network issues through resolution, escalation, delegation, or education
To administer network device patching/routing
To aid the 3rd part IT support company in their work as an on-site technician
Essential Experience:

Confident with MS office productivity tools (M365, Teams)
Network topologies
Experience within a technical support role
Experience with or interest in learning SQL and VBA
Hardware support experience
Passionate for high levels of customer service leading to customer respect and trust
Excellent organisational and communication skills
For further information please contact Jenny Saban in our Cambridge office
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