Technical Support Manager - timber engineering
South West location - Taunton, Bristol, Gloucester, Bath, Swindon
to £40,000 depending on experience + car + bonus + benefits
Use your excellent timber engineering technical knowledge and experience supporting your customers | Join a well-established company with excellent career development prospects |
Are you a Senior Designer in roof trusses, joists or similar engineered wood products?
Would you be looking for a career development opportunity that doesn't involve managing a design office?
Do you enjoy working with customers?
If you are an experienced timber engineering professional (likely to be Senior Designer, Estimator, Design Manager or similar) seeking a role to maximise your technical knowledge and customer skills, would this role be of interest?
Carrying out virtual (and occasional on-site) site measurements
Supporting your colleagues in the Design and Sales teams in securing new business
Using and sharing your technical knowledge to enable your customers select the best solutions
Producing comprehensive drawings from mainly virtual site measurements, forwarding to Design teams (for quotation and design)
Checking dimensions of the Design teams' drawings to maximise accuracy
Being aware of any future customer requirements, to pass leads your colleagues in the relevant branches
Resolving technical issues remotely, reporting and costing potential solutions
Reporting on your activity and identifying/agreeing actions
Able to demonstrate solid design experience in roof trusses, joists or similar engineered wood products
Experienced in reading and understanding Architects' drawings
Possessing excellent communication and influencing skills
Strong with your attention to detail and accuracy
Effective problem-solver; able to find the root of a problem and propose solutions
Excellent in your customer skills, developing positive relationships
Highly numerate with commercial understanding (eg margins, profits)
Self-motivated, able to manage relevant stakeholders to deliver results
Knowledgeable of Building Regulations and other relevant legislation
As Technical Support Manager, you can expect:
Salary up to £40,000 depending on experience
23 days' holiday plus Bank Holidays (increasing with length of service)
Company car (this can include electric or hybrid)
Bonus - up to 10% based on company performance
Good career developments across the Group
If this looks like the role for you, please apply today or call Sue Eustace for further information.
Key skills: Roof Truss Designer, Joist Designer, Design Manager, Design Office Manager, Estimator, Mitek, timber engineering, engineered wood products, EWP