SummaryAt the heart of our upcoming strategy lies the need to drive changes within our IS department to support our transition to a new technology stack to deliver our data strategy, and to enhance the way we support new and current information systems.Fundamental to this process is developing better ways of working to improve support of our systems, used for our fundraising, memberships management and supporter activities. This is an exciting opportunity for an experienced Service Delivery manager to design services that deliver optimum value to our customers by facilitating faster ticket turnaround, SLA's, transparency of ticket status and self-service options.Interview Date(s): w/c 2 August 2021We would consider flexibility on where this role could be basedPackageWhat we can offer you: Generous annual leave starting at 25 days plus bank holidays A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments) Early finish Friday and flexible working as part of our approach to activity based workingDiscounts on gym membershipEmployee assistance programme to give you support on any issues that come up in life Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)Very active social scene including sport teams, gardening and other activities Generous pension provision, life assurance and income protection insuranceCycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.Main ResponsibilitiesThis is a 6-month fixed term role to come in and influence how service is delivered in a busy and bustling Information System Team. Working closely with our Information Systems and business teams, you will review, provide recommendations, and implement a new service desk, supporting processes and reporting to help us become more effective as an organisation.Ideal CandidateYou are an experienced Service Desk Delivery manager with excellent people skills, able to bring staff with you on a programme of process, systems, and cultural change. You are confident with improving service desk processes within an application support environment, simplifying complex dependencies to help the team become more effective.You have implemented and configured service desk systems Identifying and manage risk mitigation tactics to facilitate delivery. You are confident at using ITIL and Continuous improvement frameworks for increasing the quality-of-service delivery, and are an experienced Agile project deliver frameworks.