Our Client is revolutionising legal services. By bringing together legal experts from across the country, they're building a nationwide team with local delivery to champion their colleagues, clients and communities.
They pride themselves on providing their nationwide clients with honest, cost effective and reliable legal services. As one of the largest providers of conveyancing in the UK, they have many clients who return to them for their fast, modern service and their dedication to client care.
This role will be based within their Legal Operations Department in Wakefield where you'll be working with their team of dedicated, highly skilled legal professionals, remortgage and conveyancing specialists.
Areas of Accountability:
To deal with routine Conveyancing enquiries via email, fax and telephone in a professional manner
To liaise with third parties, including Third Party Solicitors, Mortgage Lenders, Mortgage Advisors, Financial Advisors and Management companies
To set‐up and complete transactions, including preparation of draft completion statements, billing of relevant fees and creating completion pack for internal accounts use
Request shortfalls from clients in a timely and professional manner
Request and process mortgage advances from lenders, sending certificate of titles to lender and creating credit slips
Undertake final searches on remortgage case files, including OS1 and K17 from the Land Registry
Take responsibility for dealing with the completions process and to update relevant parties
Check completions statements against the account ledgers, ensuring accuracy and preventing residual balances. Where residual balances remain, resolving these in a timely manner
At transaction completion, to serve notice of charge and or notice of transfer to managing agents and landlords where necessary
Identify opportunities for continuous improvement to further improve the service offered by the Team
In addition to the above you are required to undertake such duties as may reasonably be required of this roleWhat you'll need to succeed:
Proven customer care skills
Ability to work quickly and maintain high levels of accuracy with excellent attention to detail
Assertive, calm, friendly and a good team player
Ability to relate to what can be a complex and stressful process for a client
Excellent time management & organisational skills
Excellent ability to prioritise and work under pressure and can demonstrate resilience
Must have excellent verbal and written communication skills
Effective problem‐solving skills
Proficient with IT systems and programmes i.e. MS Office, Word, Outlook and ExcelThe successful candidate will be rewarded with a competitive salary dependent upon experience.
Please contact one of our recruitment team on (phone number removed) for an informal confidential conversation and to register your interest in this role