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Re-Mortgage Case-Handler

Optimal Recruitment Solutions Ltd
Closing date
27 Jul 2021

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Contract Type
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Job Details

Our Client is revolutionising legal services. By bringing together legal experts from across the country, they're building a nationwide team with local delivery to champion their colleagues, clients and communities.

They pride themselves on providing their nationwide clients with honest, cost effective and reliable legal services. As one of the largest providers of conveyancing in the UK, they have many clients who return to them for their fast, modern service and their dedication to client care.

This role will be based within their Legal Operations Department in Wakefield where you'll be working with their team of dedicated, highly skilled legal professionals, remortgage and conveyancing specialists.

Areas of Accountability:

To take responsibility for a varied caseload of remortgage matters including shared equity, deeds of postponement, staircasing, shared ownership, and restrictions
You will draft legal documents including but not limited to, Statements of Truth, Deeds of Postponement, TR1 documents;
To proactively and efficiently manage Client related conveyancing tasks throughout the whole transaction, whilst managing Client expectations
To maintain regular contact with clients and ensuring regular updates are provided within agreed internal and external SLAs and within company procedures
Demonstrate excellent customer care skills and achieve an NPS minimum of 40
and verify all monies and billing is correctly accounted for
Monitor and review pipeline ensuring this is regularly cleansed and updated and liaise with Team Managers in relation this
Contribute to a culture of teamwork, high performance with a strong focus on customer care
Identify and refer complex queries to the technical team promptly for assistance and guidance in dealing with the matter
In addition to the above you are required to undertake such duties as may reasonably be required of this roleWhat you'll need to succeed:

Proven experience within a range of residential property matters, with the ability to progress transactions and manage caseload with minimal supervision
Demonstrable knowledge of the remortgage process and the associated legal principles
Capable of building strong and effective relationships, and be empathetic to deliver client needs
Have a good understanding of the SRA Code of Conduct and any other regulatory requirements
Ability to work quickly and maintain high levels of accuracy with excellent attention to detail
Excellent communication and organisational skills
Assertive, calm, friendly and a good team player
Excellent ability to prioritise, work under pressure and adapt to meet client and business needs whilst demonstrating resilience
Be driven by a desire to provide outstanding client care
Strong problem-solving skills
Strong Risk management skillsThe successful candidate will be rewarded with a competitive salary dependent upon experience.

Please contact one of our recruitment team on (phone number removed) for an informal confidential conversation and to register your interest in this role
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