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IT Support Manager

Quantum Group
Closing date
23 Jul 2021

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Technology & New Media
Contract Type
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Job Details

We are inviting applications for IT Support Manager for an international Bank based in their Head office London. This is a permanent position reporting IT Head in the Bank.

The role has the potential to optionally develop into a dual application and test analyst focused role.

About the Role

The primary duties of this role are to:

* Resolution of L1 & L2 issues- Analyse and prioritise incidents for the application (Core Banking Solution- Finacle) reported by the end users. Incident and Problem Management to defined service levels. Conduct investigations to provide a solution or a short-term workaround (in consultation of L2) and permanent fixes.

* Detailed analysis of issues that need escalation to L3 (product team) and track till closure.

* Communicate with the users/internal stakeholders until incident root cause resolution.

* Manage and deploy technical changes driven by Change Requests and Problem management. Commit to maintaining the change management document & logs. Carry out project related work, both on your own and in collaboration with L2 support developers.

* Provide subject matter expertise for business change and development

* Liaise with end users and business stakeholders

* Undertake application testing as part of the user sanity test lifecycle

* Day to day management of a complex application suite, improving stability and performance over time

* Improve processes, tools and procedures as needed

* Perform low complexity development tasks if/when support tasks allow it

* Support the evidence requirements for the internal audit, IT general controls work.

Your essential skills

* Degree in computer science.

* Minimum 3yrs of retail banking application support preferably Finacle.

* A solid understanding of SQL Server relational databases including the ability to construct relatively complex SQL queries.

* Unix & shell scripting knowledge

* Ability to interpret log files, debug the errors and analyse message data structures.

* Ability to communicate clearly in written and spoken English

* Knowledge of Retail Banking application is essential.

Your attributes

* Excellent problem solving and analytical skills

* Dynamic, detail oriented, fast learning capacity and able to work in a high- pressure environment.

* A desire to learn quickly those technical and business concepts with which you are unfamiliar.

* A pride in your work and an excellent attention to detail

* Effective time management and organisational skills
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