Maximo Support Consultant

Chris Turner Recruitment Ltd
Closing date
18 Aug 2021

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Technology & New Media
Contract Type

Job Details

This long established and successful UK based company is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation.
It specialises in providing consultancy services and support for the IBM Maximo EAM software product and maintains a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities and opportunities for customisation to meet business needs.
The Support Consultant role will have key responsibilities as follows;
* To receive, troubleshoot/diagnose/triage and work to resolution 1st and 2nd line support queries from the client base relating to application support of the IBM Maximo software product, using previously-gained extensive knowledge and experience of the IBM Maximo product and its underlying technologies and platforms (such as the IBM WebSphere JVM platform and webserver, SQL database and server OS)
* To resolve within own initial involvement where possible, or escalate to 3rd line where necessary
* To log, prioritise and correctly process incoming issues through the ticketing system (IBM Maximo)
* To keep in continuing contact with customers regarding open tickets and issues and to provide updates and feedback for the duration of open cases, providing Maximo expertise and advice as and when required.
As a potentially suitable candidate you should have experience working with IBM Maximo software and this could have been gained either in an Application Support role, whilst working on configuration or development work involving Maximo or whilst providing Consulting services in Maximo.
Candidates should be able to demonstrate the ability to triage and diagnose faults and problems effectively and quickly and employ a structured methodological approach to fault finding.
The Company offers an excellent benefits package that includes a significant contribution to the pension scheme plus discretionary bonus, private medical insurance and increasing holiday allowance

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