Mpeople recruitment are working with a well-established business who specialise in providing security solutions. Our client based in Chadderton, is looking for an experienced Credit Control Team Leader who will be responsible for a team of 6 credit controllers and 4 credit administrators.
Job Title: Credit Control Team Leader
Location: Chadderton, Oldham
Salary: £27,000 - £33,000 per annum
Hours: 8:30am - 5:30pm (1 hour lunch)
Reporting to the Head of Credit & Invoicing, the successful candidate will actively drive and minimise the delivery/collection of overdue and aged delinquent debt in line with the department's targets and KPI's at individual and team level in order to reduce DSO.
You will maximise cash collections within payment terms, improve and maintain DSO whilst assessing credit risks.
Responsibility and accountability for managing their own portfolio by proactively chasing customers for payments and leading by example.
Day to day supervision of credit controllers and administrators including ledger reviews with the Credit Controllers and highlighting payment default issues and high risk concerns to the Credit Control Manager.
Meet or exceed monthly / Quarterly cash collection and reduction of the 30+ day's debt target.
1st point of Escalation within the department
Staff mentoring and training
Ensure Speedily resolution of customer queries by liaising with Sales, Client Services and depots. Escalating within 7 working days. Log in line with the departments processes / KPI's.
Accurate reconciliation of customer accounts, by keeping ledgers tidy, ensuring write-off's journals, unallocated cash and duplicate accounts are actioned monthly.
Promote the department by maintaining healthy relationships with work colleagues and customers in a positive and professional manner at all times.
Recommend accounts for legal action in a timely manner to the Credit Manager.
Enter detailed collection notes on Navision finance system, as well as cash forecasting.
Openly share creative ideas to support the departments drive for continuous process improvement.
Deputising for the head of Credit & Invoicing
Ad hoc duties as required.
Qualifications & Experience:
Minimum of 5 years supervisory/manager experience in a fast paced business-to-business environment.
Proven experience in a leadership role demonstrating strong leadership skills.
Excellent organisational skills with the ability to prioritise daily tasks.
Good oral and written communication skills. Able to communicate at all levels face to face and by telephone.
Team player with strong interpersonal skills.
Professional manner when dealing with customers.
Able to work under pressure and to tight deadlines.
Good problem solving skills and able to use your own initiative.
Intermediate knowledge of Excel, Word and Outlook, strong PC skills.
Good all round education. May have or be working towards attainment of membership of the Institute of Credit Management.
Experience using Microsoft Navision finance system and billing systems.
Please note that Mpeople Recruitment can not always respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days then please accept this as not been successful. Mpeople wish you all the best in your job search