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Technical Business Analyst

Employer
Police Digital Services
Location
UK
Salary
Competitive
Closing date
23 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Join Police Digital Service as Technical Business Analyst

Police Digital Service is looking for an experienced Technical Business Analyst to play an important role in the programme delivery function, supporting the effective redesign of processes, and introducing productivity and efficiency into our support services and partnering functions.

About Police Digital Service

We exist to harness the power of digital, data and technology to enable UK policing to better protect the communities it serves. Ours is a team of experts in commercial services, technical assurance, data, digital transformation and innovation, with a unique experience in policing and national programme delivery.

Why Join us?

Balance is important and we want you to take time off to recharge - so we offer 28 days' annual leave plus bank holidays, rising to 30 days after 3 years of service.

We care about your well-being - we have an employee assistance programme that offers not just welfare benefits and counselling at the end of a telephone line but also discounts.

We want to help you plan for the future - so we offer an excellent pension scheme and life assurance cover.

We want you to be able to put your mind at rest regarding your health - offering remote GP, mental health and physiotherapy appointments via video consultation.

The Role and Responsibilities

Work with internal stakeholders to understand the needs of PDS Portfolio and programmes, and Force requirements.

Work with external stakeholders to understand, investigate, and feedback the service improvements desired by users, to exploit fully the functions and products provided by the M365 toolset.

Use data modelling practices to analyse findings from user communities and create suggestions for improvements and changes.

Consider opportunities and potential risks with associated mitigation attached to suggestions made across the design processes.

Communicate the benefits of your recommendations and gain agreement from senior management.

Produce written documentation to support your work, and report and present on findings to key stakeholders.

Support staff in delivering your recommended changes, including designing and delivering training sessions and skills sharing.

Develop acceptance criteria to enable senior management to validate transitioning elements, and operational or support service process improvements.

Support knowledge transfer and migration of processes, documentation, methods etc into PDS from the Portfolio and other National Programmes.

Identify and define performance measures to assure the incoming process changes, and measure improvements from existing service baseline levels.

What you need to succeed in the role

Essential criteria

A minimum of 5 years of proven, demonstrable and current business analysis experience in large and complex organisations with equally complex service requirements.

Change management and business process experience, coupled with a proven track record of service transition.

Experience of dealing with complex services and meeting conflicting demands, working to strict time management deadlines.

Demonstrable experience of designing, improving and managing service functions within in a multi-faceted organisation.

The ability to think strategically, whilst having a strong focus on performance and operational service delivery.

Desirable criteria

Experience of 'Blue Light' and/or Government organisation governance.

Supplier relationships experience in the Police Tech marketplace.

Experience with Systems Thinking, six sigma or similar business improvement techniques.

Proven security domain knowledge in terms of the successful delivery and/or transition of internal service(s) to managed service providers and/or outsourcing environments.

Working Arrangements

Currently the entire Company is working remotely. We expect that, once government advice changes, a hybrid working arrangement will be implemented for this role, enabling the job holder to split their time between the office and their home
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