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Application Support

Employer
Focus Resourcing
Location
UK
Salary
Competitive
Closing date
26 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Our client is seeking a professional candidate with a 1st or 2nd line support background to support their 500 users of their specialist core software packages. Working for a small team you will manage and maintain the core software packages used to deliver pension administrations services. However, this exciting role will not just be to supporting these applications, you will also be given the opportunity to work across a variety of other applications. This will allow you to develop additional skills and enhance your technical knowledge in areas such as online capabilities, artificial intelligence/software robotics, large scale data manipulation and management information reporting.

Your role:

Provide a helpful and approachable, second line support service for internal staff experiencing software challenges. This can be in the form of ensuring new work requests are fully recorded and providing assistance with the completion of recurring support tasks

The support and production Management Information / Business Intelligence data sets and reports

Undertake bulk data loading activity into various systems

To support the SharePoint sites used within the BSG team and administration business

To protect the data of our customers by understanding and adhering to GDPR requirements at all times

To be agile in responding to changing workload volumes, whilst recognising the requirement to communicate appropriately when peaks are identified

Be open to suggesting improvements to existing processes to facilitate the Continual Service Improvement of the work undertaken by the role and within the wider team

Deliver fantastic interactions on behalf of the team, inside set timescales for each individual who seeks assistance

To provide an expert email driven Helpdesk service to our internal and external customers, who may be experiencing challenges accessing online portals

To effectively liaise with third party support vendors as part of any support resolution process

The person:

Excellent Excel skills

Willingness to learn new applications and grow technical knowledge. To want to invest in self development and learning new skills or application of existing skills

Experience in manipulating and transforming data

Experience using Microsoft Office 365

Understanding of data protection and compliance principles, namely GDPR. As well as understanding and appreciating how a regulated framework impacts the processing of data sets

Excellent interpersonal skills with the ability to communicate effectively to stakeholders of all seniority levels, from a range of diverse backgrounds and via a range of methods; including telephone, Instant Message and Video Conference

Experience of being accountable, with the ability to work independently and where necessary, from home (without a team physically located around you). Proactive, reliable and able to prioritise

The ability to assess and document client issues, user experiences and internal processes by applying a logical approach to problem solving

Right to work in the UK.
Advantageous

Experience of working with pension administration or electronic document management systems

Experience in MS SQL server (particularly T-SQL scripting, stored procedure development and database design) and other programming/scripting languages (such as JavaScript, C# and Visual Basic) and working in development environments such as Visual Studio
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