Account Manager - Home Based - Salary to £32,000
We are working with an exciting PropTech business who are looking to expand their team. The Account Manager will be providing support to the entire customer base, ensuring customers are able to use the product as designed. This will involve being the core point of communication between our Sales Team and Technical Operations, educating customers on use of the technology but also, using an in-depth knowledge of the product to help resolve their issues.
Where issues may require technical expertise, the Customer Success Exec should liaise with the technical team to provide support.
Responsibilities: Act as the core point of contact and liaise between clients, Sales teams and Technical Team Ability to work with leading law firms to help them get the most of the product
Work with customers to solve problems and resolve issues/queries quickly Understand the customer's requirements to triage queries Provide advice and educate customers on the products and be a technical authority for customers about the products and technologies. Ideally you will have a background in Estate Agency or Lettings and know the UK property market, Provide direct updates on a daily basis to management Opportunity to move into a leadership role, where you will be able to manage multiple teams across international offices, to meet the demand of our customer-base.
Requirements: Graduated with a minimum 2:1. Articulate and motivated self-starter with a problem-solving attitude Excellent customer facing skills Excellent communication and written skills Organised with excellent time management skills with an ability to prioritise effectively Proven ability to work autonomously and in a team in an innovative fast-paced environment