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Branch Manager

Closing date
27 Jul 2021

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Contract Type
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Our Clients are looking to fill a vacancy at Branch Manager level in their Wolverhampton Store - This would be an ideal opportunity for someone who currently works within the trade counter sector and is looking to progress from the level of Assistant / Department Manager

Job Purpose:

To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.

Key Accountabilities:

* To identify and pick stock items for customers in a timely manner

* To load and deliver products in a timely and professional way.

* You will maintain and excellent relationship with customers

* Maintain accurate records of sales and deliveries

* To control stock levels

* Maintain good condition of the branch vehicle by checking and reporting concerns when required.

* Ensures Banking is completed daily and all cash is deposited or secured at close of business in accordance with company procedures.

* Where appropriate delegate responsibility with accountability and follow-up

* Provide cover in the absence of the Branch Manager.

* To ensure staff meet or exceed all activity standards required and the Branch is staffed at all time

* To support the sales and marketing plans of the business

* To support the branch action plan and to ensure the branch maintains existing business & obtains new business.

* To assist in the development and implementation of sales and marketing plans of the business.

* Liaise and cooperate with all work colleagues within the company, group and wider company community.

* Adheres to all company policies, procedures and business ethics codes

* Assist in training and performance reviews and support the team to develop

* Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.

* Carries out activities in line with safe systems of work as well as using personal safety device in line with work type

Key Experiences and Skills Required:

* Experience of working in a trade counter environment

* Experience of customer service

* Demonstrate the highest levels of customer service

* Experience of dealing with cash

* Full driving license

Desirables Skills, Qualifications and Experience Required:

Good local Knowledge, and knowledge of the local road system.

PC Literate

Able to listen and follow instructions

Ideally some knowledge of the construction industry

Able to work well within a close team environment

Experience of managing or supervising a small team

Personal Attributes:

Action orientated - Able to deal with problems in appropriate time frames

Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal

High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions

Integrity and trust - demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role

People management - demonstrating commitment to working and engaging constructively with internal and external stakeholders

Team Member - Works part of a team and displays a positive attitude and is a reliable. consistent and engaging team player

Leadership - strong, consistent, clear, inspire others, integrity, ability to drive through change

Empowering Others - Delegation of trust, correct controls, feedback, communicate accountability and responsibility

Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
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