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Training & Development Officer – Retail / Customer Service

Recruitment Revolution
£26,000 Plus Excellent Benefits
Closing date
18 Aug 2021

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Contract Type
HR & Training
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Job Details

Excellent opportunity for Training & Development Officer Retail / Customer Service to join a provider of award-winning apprenticeships and adult learning & development programmes to over 7,000 people a year across multiple industries. We are looking for caring people who are passionate about supporting learners through their development journey.

Role Info:

Training & Development Officer – Retail / Customer Service – Leader in Training, Development & Further Education
Plus Excellent Benefits to include
Birthday leave – an extra day off for your special event
Company pension scheme
Life assurance
Healthcare Scheme

Who we are:

We’re an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020.

We are proud to work with a diverse range of employers every day and help make a positive contribution to society and the economy.

We’re different from the other training providers out there. We’ve invested heavily in our people and culture, and we want to grow our teams by finding people who share our passion and enthusiasm for creating a better future. Could that be you?

The Training & Development Officer Opportunity:

You will be responsible for managing a caseload of learners to achieve all aspects of their apprenticeship programme including the end point assessment by:

+ Providing engaging teaching & learning activities to learners by a variety of face to face and remote methods e.g. classroom, workshop or online.
+ Ensuring teaching and learning is delivered to meet external regulations including Ofsted, ESFA and awarding organisations.
+ Developing and maintaining positive relationships with learners and their employers, providing regular guidance, support and progress monitoring.
+ Working in line with the organisations KPI framework and target achievement rates.

To effectively engage the learner and employer you will need an ability to:

+ Establish eligibility criteria is met and the chosen programme is suitable for all new learners based upon their job role and future aspirations – ‘Right learner, right program’.
+ Work closely with employers to understand their requirements and to ensure training is scheduled and delivered effectively to ensure learners progress through the programme.
+ Represent the values of the learner’s employer and our company through training delivery.

To effectively manage quality and performance you will need an ability to:

+ Ensure your teaching, learning, assessment delivery and all associated tasks meet the standards required by our company, the awarding organisation, ESFA and the employer.
+ Ensure the learner ePortfolio and other records reflect an authentic learner journey and meet the requirements of the end point assessment criteria in line with compliance and quality standards.
+ Ensure all external testing and invigilation procedures and guidelines are followed.
+ Ensure that all learners are given fair access to teaching, learning and assessment and that the welfare of all learners is fully supported including safeguarding, Prevent and British Values develop learners core skills of maths, English and digital skills from their starting point, regardless of whether they are doing formal qualifications e.g. Functional Skills.
+ Manage your own continuous personal development (CPD) and maintain a record of this.
+ Attend team meetings and training as required to ensure up to date quality standards are maintained.

Below are the competencies, qualifications and experience we will look for in a successful candidate:

+ English and Maths GCSE at grade C or above.
+ 3+ years Retail experience, assessing or teaching qualification.
+ Must have occupational experience in retail/customer service

The successful applicant will ideally live within a 40 mile radius of Leeds.

We look for people that demonstrate and encourage:

+ Inclusivity
+ Passion
+ Openness
+ Togetherness
+ Impact
+ Improvement
+ Judgment
+ Curiosity

Due to the nature of this position, any offer of employment will be subject to a satisfactory check from the Disclosure and Barring Service.

As a Disability Confident and Investors in Diversity organisation, we are committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for applicants with a disability who meet our minimum selection criteria.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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