This job has expired

Functional Support Consultant (UK)

Employer
Itineris
Location
UK
Salary
Competitive
Closing date
23 Jul 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
You need to sign in or create an account to save a job.
  • UK based
  • Permanent employment


The team

The Service Delivery Team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX (*) functionalities. It monitors the high availability of the functionalities, makes sure there are no disruptions in use, and guarantees high reachability for user help requests (incidents & bugs) and short lead times for standard and non-standard changes. The Team consists of Technical & Functional Support Consultants and Developers.

Function

As our Functional Support Consultant, you provide support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX (*) application, which will enable you to become a functional expert.

What is UMAX?

(*) UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution , offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Support Consultant, you....
  • treat Records initiated by the Customer (key users):

* Incidents/bug fixes: diagnose and solve the problem or in case adjustments must be made (incl. development, testing and deployment), give status updates to the customer, follow up & close the incident

* Functional changes (prioritized by the customer): perform impact analysis (in time, money - in case of an RFC - and other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change
  • assure a professional and successful service delivery approach towards the customer
  • participate in project and implementation activity to support the service readiness ahead of go live
  • respect all agreements between Itineris and the Customer, as set in the eXperience & Service Level Agreement (XLA/SLA) document
  • provide input, advice and training to key-users and colleagues
  • take part in project related activities as required
  • participate in the outside business hours standby schedule to ensure the resolution of incidents
  • when functional questions arise, bridge between the client's organization and the Itineris Operations team
  • detect new business opportunities and communicate them to Business Development


Your profile
  • bachelor or masters' degree in an IT (development) related field
  • strong interest in functional business processes
  • min. 2-3 years previous experience in an Application/Functional Support/Service Delivery role
  • Functional MS Dynamics AX or D365 experience is a plus
  • strong customer focus, is quality driven and proactive
  • in-depth analytical and problem-solving skills
  • quick learner - and eager to learn
  • result-oriented and responsible (= takes ownership)
  • team player with a flexible attitude
  • English native speaker with excellent oral & written communication skills
  • knowledge of a business application (ERP is an asset)
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert