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Pre-Sales Engineer

Employer
Servers.com
Location
UK
Salary
Competitive
Closing date
27 Jul 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

As we expand to new markets and grow our customer base, we're looking for a steady professional to join our Pre-Sales Engineering team.

What you will be doing:
  • Overall solution/product design and selection
  • Technical presentations, demos, screencasts
  • Answers to technical questions about the solution and the customer portal UI
  • General setup and configuration questions (over and above support level)
  • Setup assistance, maintenance support, equipment migration support
  • Working closely with the customer, collecting requirements from all the stakeholders, addressing all their needs and issues
  • Developing a solution on top of the products and services we provide that perfectly matches customer pain points
  • Working closely with the sales team to develop a solution which is technically and commercially viable for the customer
  • Frequently providing status updates to the sales team, reporting customer issues and feedback to the product management team, adding information to the knowledge base
  • Managing stock availability and deployment timelines together with the supply chain managers
  • Overall provisioning and solution execution project management
  • Working in one of our office in Europe (Cyprus, Bulgaria, UK, Netherlands, Luxembourg), as well as during business trips to customer sites and sales events


Basic requirements:
  • 3+ years as an IT presale engineer or a hosting engineer
  • Knowledge and experience in areas of Web hosting, servers and networking
  • Fluent written and spoken English
  • Ready and willing to interact with customers on a daily basis
  • Regular overtimes with customers abroad, in multiple time zones


Nice-to-have requirements:
  • STEM bachelor degree
  • Experience with IaaS (AWS, Azure, GCP)
  • Experience with computer hardware
  • Experience in system administration
  • Basic scripting
  • Project management experience or courses
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