Technical Implementation Consultant

Employer
UL
Location
UK
Salary
Competitive
Closing date
10 Aug 2021

View more

Sector
Technology & New Media
Contract Type
Permanent

Job Details

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centred on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

The Environment & Sustainability team's mission and passion is to advance global sustainability. We believe that environmental health and safety around the world are a 21st century safety challenge and through our work we aim to bring positive change. We test & certify products to meet our health and sustainability standards. World's leading businesses come to us to support their transition to more circular approaches and carbon management. We develop software platforms that help our clients track and measure environmental, supply chain, health, and safety management and sustainability data.

As our global footprint continues we are looking to hire a Technical Implementation Specialist into UL's Enterprise & Advisory, Sustainability team. In this exciting role you will work as part of our European team to support and configure our 360 Software for our customers. This role will be responsible for leading configuration projects as well as serving as a subject matter expert on modules within the software. This role will usually focus on the more technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML and these projects currently often relate to areas of incident/risk / waste management, community initiatives, scope 3 emissions and/or supply chain management.

What you'll learn & achieve:

• Serve as a subject matter expert of product implementation in one or more areas of the product offerings

• Assess client's needs and requirements and advise client on best practice or common approach

• Identify solution options based on client requirements and author specification documentation

• Serve in a Mentor role to other Configuration Specialists on projects helping educate them on system functionality and subject matter

• Provide system implementation documentation for handover to our Support teams

• Configure the system as per specification or requirements using the system user interface and via XML/SQL scripts

• Liaison with Product Management for advanced configuration and development of the system

• Work with technical teams to resolve system and configuration issues.

• Lead customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times

• Provide assistance and advice to existing clients including e.g. report generation at critical times of the year

• Advise and assist the client in maintaining and enhancing their implemented solution

• Serve as configuration workstream lead on complex implementation projects

• Provide support, guidance and coaching to more junior team members on projects helping educate them on system functionality

• Provide training to clients on implemented functionality

• Draft training documentation both generically for the system and for client-specific purposes

What makes you a great fit:

• Background or proven keen interest in EHS/Sustainability (e.g. Incident reporting, Risk management, Waste management, Community initiatives such as LBG, Scope3 Emissions) and / or Supply Chain is an advantage

• Effective communicator with good interpersonal skills

• Experience working with relational databases or technical experience is required (in particular SQL & XML), PL/SQL desirable

• Skilled working in a customer-facing role with a private sector company

• High level of numeracy

• Strong working knowledge of Excel

• Detail-oriented

• Familiarity with web-based applications and software implementation/configuration

• Ability to learn new software applications rapidly

• Ability and experience of working on multiple projects concurrently

• The ideal candidate will be educated to degree level or equivalent.

• Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)s

What you'll experience working at UL:

•Mission: At UL, we know why we come to work. Shape the way we approach and deliver our solutions to have a meaningful contribution to society.

•People: Be part of our global team and do your best work! Teamwork, open feedback and our diversity are our drivers to reach our common mission.

•Interesting work: The work that goes on inside UL is fuelling the future. It challenges you to try fresh approaches, work autonomously, drive change and gain in-depth experience in your field.

•Grow & achieve: Growth and development are part of our DNA. Grow & achieve with targeted development, reward and recognition programs as well as your very own UL University.

•This is our normal: Competitive remuneration, annual bonus, flexible hours, home office options, paid annual leave

Learn More:

Learn more: Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit https://www.ul.com/

UL is an Equal Opportunity Employer and we welcome applications from all sections of the community. Our Talent Acquisition team can provide further information and support reasonable adjustments that a person may require during the interview process.

You can read more about our commitment to supporting a diverse and inclusive environment here: https://www.ul.com/about/diversity or contact our Talent Acquisition team regarding specific needs here: recruitmenteurope@ul.com

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