Onsite Desktop Support Engineer - London

Closing date
10 Aug 2021

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Technology & New Media
Contract Type

Job Details

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger of Hentsu, LUX FTS and NorthPoint, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

You will
  • Provide first-class client-facing Cloud Support across both UK and US clients
  • Participate in a support rotation at a client site
  • Troubleshoot and resolve technical support requests within SLAs, escalation internally or with third parties
  • Monitor trading systems and cloud infrastructure for our hedge fund clients
  • Strive to improve day-to-day operations to reduce support to zero
  • Operate client AWS and Azure environments as well as our own infrastructure
  • Have the mindset and technical skills to develop and implement automation tools and processes to remove manual overhead
  • Have a strong desire, passion and proven track record of technical advancement in public cloud technologies
  • Attend local client sites on an ad-hoc, as required, basis

RequirementsYou have
  • Experience working in a 1st or 2nd line role supporting Windows based servers, desktops, Azure, Office 365, AWS, Active Directory environment and applications
  • Experience monitoring and supporting complex environments, in client facing roles and stringent SLAs
  • Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
  • Basic support of switches, routers, WAN, firewalls and proxies
  • Experience working with support ticketing systems, documenting issues and resolutions
  • Proven automation and scripting experience which has resulted in a reduction of manual support task overhead
  • The ability to work independently and multitask in a high paced environment, effectively and efficiently
  • Experience or training with ITIL frameworks
  • A customer focus, with outstanding customer service and communications skills
  • Collaboration and development tools, such as Atlassian suite, version control systems like Git
  • Public Cloud Accreditation or on the development path to attain one

Great if you also have
  • Azure, Office 365, AWS experience
  • VDI experience, PCoIP, Citrix, thin clients
  • GPOs, DFS and Powershell
  • Application packaging and patch management
  • Experience with scripting (Python), and configuration automation (Chef, SaltStack, Ansible, etc.)
  • Security tools
  • SQL experience
  • Mac/Linux exposure
  • Some financial services, or trading exposure

BenefitsYou would be part of an international team of people from all over the globe, working on the latest technology and at the forefront of automation and innovation.

We offer
  • Working with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
  • Competitive salary
  • Generous PTO
  • Health Insurance packages
  • Professional certifications paid by the company
  • Discretionary performance bonus

Work environmentHaving a pleasant work environment helps you function at your best - our office is located in London Moorgate, in the heart of the City.

From an in-office beer and wine fridge to staff socials and training opportunities, and private health insurance, working at PBI (Hentsu) comes with a whole host of benefits in addition to our competitive pay.

EducationWe believe in lifelong learning - at Hentsu we offer on the job and soft skills training, and extensive opportunities for personal and professional development.

We support our employees as they gain the skills they will need to succeed and excel professionally.

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